Assistant Community Manager

Shelby American, Inc.; Jacksonville (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as an Assistant Community Manager, where your contributions will shape a vibrant community. This role empowers you to support the Community Manager in various tasks, from training staff to managing resident requests and leasing apartments. With a strong emphasis on teamwork, dependability, and customer service, you'll thrive in a culture that values integrity and respect. Enjoy best-in-class bonuses, generous PTO, and opportunities for career advancement in a supportive environment. If you're ready to make a positive impact and grow your career, this is the perfect opportunity for you.

Benefits

Loyalty Appreciation Bonus

Quarterly & Annual Performance Bonuses

Monthly Education Bonuses

Medical, Dental, Vision Insurance

401K Match

Employee Discount on rent

Generous PTO Package

Paid time off for charitable causes

In-house training for certifications

Qualifications

• 6 months to 1 year of related experience or training required.
• Valid driver's license is necessary for driving the golf cart.

Responsibilities

• Support Community Manager in training staff and managing operations.
• Greet and tour prospective residents, managing leasing processes.
• Complete market surveys and maintain knowledge of competition.

Skills

Customer Service

Teamwork

Dependability

Professionalism

Education

High School Diploma or equivalent

Relevant certifications/licenses

Tools

Computer software for leasing and management

Job description

Description

OUR SUCCESS IS FOUND IN YOUR JOURNEY

Living our mission to create a positive impact means nurturing a culture where honesty, integrity, transparency, and respect are embraced. It means fostering an environment where you’re empowered to take on challenges and grow into a capable leader. A place where your contributions are recognized with a best-in-class bonus package, ensuring you feel elevated inside the workplace and thrive outside of it.

THRIVE

Best-In-Class Bonuses:

1. Loyalty Appreciation Bonus – earn 1% of your annual salary for each year of employment (5% max). Paid on your work anniversary.
2. Quarterly & Annual Performance Bonuses - earn up to 25% of your annual salary.
3. Monthly Education Bonuses - earn an extra $100 each month.

Benefits:

1. Health: Medical, Dental, Vision, Telehealth.
2. Financial Security: Short & Long Term Disability, Voluntary Life, FSA, HSA, 401K Match.

Additional Perks:

1. Employee Discount - up to a 20% discount on rent for living on-site.
2. Generous PTO Package - take time off to recharge and pursue your passions with our paid time off policy.
3. Social Impact - paid time off to give back to a charitable cause.
4. Career Advancement - grow your career with in-house training for certifications and industry-recognized designations.

IMPACT

What You’ll Do as an Assistant Community Manager:

1. Support the Community Manager in training staff concerning leasing, computer entry, marketing, maintenance, and general office operations.
2. Accept and write resident service requests in a timely and accurate manner.
3. Complete a monthly market survey and maintain first-hand knowledge of the competition. Shop the property’s competition on a regular basis.
4. Assume responsibility for the operations of the property, including reporting systems, in the absence of the Community Manager.
5. Daily post all rents, deposits, and application fees received from residents.
6. Greet, qualify, tour, and lease apartments to prospective residents.

EXCEL

An Assistant Community Manager is Proficient In:

1. Customer Service - Managing difficult or emotional customer situations; Responding promptly to customer needs; Responding to requests for service and assistance.
2. Teamwork - Giving and welcoming feedback; Contributing to building a positive team spirit; Putting success of team above own interests.
3. Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies the appropriate person with an alternate plan.
4. Professionalism - Tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Requirements

Licenses and Certifications Required of an Assistant Community Manager:

Blue Ridge Companies requires you to have a valid driver's license to drive the golf cart.

Experience:

Six months to one-year related experience and/or training; or equivalent combination of education and experience and other certifications/licenses as required by local jurisdictions.

Your new career starts here. Apply NOW for the Assistant Community Manager Role!