Assistant Community Manager

Fairsteadescllc; Hermitage (Mercer County); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Generous employer contribution for Medical Insurance

Employer Paid Vision Plans

401(k) Retirement Plan

12 paid Holidays

15 days of PTO

Disability Insurance

Employee Discounts

Job summary

Fairsteadescllc is seeking an Assistant Property Manager in Hermitage, Mercer County, to assist with the daily operations of the property. The role involves supporting the Property Manager, managing tenant relations, and ensuring compliance with policies.

The ideal candidate will have two years of experience in affordable housing leasing or property management, alongside strong communication and customer service skills. Benefits include a generous medical plan, 401(k) matching, and paid time off.

Qualifications

• Two (2) years of experience in affordable housing leasing or property management.
• Knowledge and experience in the local residential market.
• Strong written and verbal communication skills.

Responsibilities

• Assist Property Manager to ensure compliance with HUD guidelines.
• Promote resident satisfaction by addressing service issues promptly.
• Oversee accounting transactions and ensure rents are collected.

Skills

Affordable housing leasing experience

Knowledge of local residential market

Experience with EIV

Proficient in Microsoft Office Suite

Strong communication skills

Customer service skills

Experience with Yardi

Quick learner

Tools

Yardi

Realpage

Job description

Fairstead has an exciting opportunity at one of our properties, and we are looking for an Assistant Property Manager to join our team! The Assistant Property Manager assists and supports the planning, implementing, and managing the daily operations of the property. They assist in the management of onsite activities and the overall performance of the property. They perform various duties including administrative, financial, and resident relations.

Responsibilities

• Assists Property Manager to ensure compliance in all aspects of the HUD 4350.3 Handbook.
• Executes intervention strategies for tenants who are non-compliant with lease/compliance requirements.
• Assists in the preparation of the property for REAC reviews, EHS violations cleared, Management and Occupancy Reviews (MOR), Investor Site Reviews, Low-Income Housing Tax Credit (LIHTC) Reviews, and perform annual and interim recertification reviews.
• Documents lease violations and coordinate evictions.
• Promotes resident satisfaction and retention by responding to questions, complaints, and requests promptly. Taking appropriate action to resolve and address service issues.
• Ensures the property’s maintenance team members respond and complete resident service requests.
• Assisting tenants with requests, questions, problems, and complaints.
• Alerting staff of move ins, move outs, any emergencies.
• Provide excellent customer service and display a courteous and professional attitude towards all residents and visitors.
• Responsible for regularly tracking arrears and following up with tenants per the company policy.
• Oversee the lease renewal program for appropriate retention rate.
• Works within house legal team to track status of rent payments.
• Oversee accounting transactions and ensure all rents are collected, posted, and deposited daily.
• Create purchase orders in Yardi.
• Answer phone calls, messages, and emails promptly; within a few hours but never exceed 24 hours.
• Perform or assist with any operations as required to maintain workflow and to meet schedules.
• Perform other duties as needed.

Benefits

• Generous employer contribution for Medical Insurance through Meritain Health
• Employer Paid Vision Plans
• Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%
• 12 paid Holidays
• 15 days of PTO
• 7 Sick days
• Employer Paid Life Insurance
• Flexible Spending Account
• Nationwide Pet Insurance
• Disability Insurance
• Laser Correction Discount
• Employee Discounts on appliances, apparel, and more

Qualifications

• Two (2) years of experience in affordable housing leasing or property management.
• Knowledge and experience in the local residential market.
• Experience with EIV, Yardi and Realpage.
• Proficient in Microsoft Office Suite.
• Strong written and verbal communication skills.
• Great Customer Service skills.
• Able to learn and work with property management applications.
• Quick learner and great attitude.

Diversity in backgrounds and experiences is key to Fairstead’s success. Being an equal opportunity employer is a central tenet of our philosophy that shapes who we are and the communities we serve. Our goal is to ensure competitive total compensation that is commensurate with experience, location, and other market benchmarks.