Assistant Community Manager

Fairsteadescllc; Cleveland (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Generous employer contribution for Medical Insurance

Employer Paid Vision Plans

401(k) Retirement Plan with company match

12 paid Holidays

15 days of PTO

7 Sick days

Employer Paid Life Insurance

Flexible Spending Account

Nationwide Pet Insurance

Disability Insurance

Employee Discounts on appliances, apparel, and more

Job summary

Fairsteadescllc in Cleveland, Ohio is seeking an Assistant Property Manager to join the team. This role involves supporting daily operations, compliance with HUD regulations, and enhancing resident satisfaction. Candidates should have experience in property management or affordable housing leasing.

The position requires strong organizational skills and a customer-centric attitude, with responsibilities ranging from tracking arrears to overseeing tenant relations. Fairstead promotes diversity and provides a competitive benefits package.

Qualifications

• Minimum two years of experience in affordable housing leasing or property management.
• Knowledge and experience in the local residential market.
• Experience with EIV, Yardi and Realpage required.
• Proficient in Microsoft Office Suite.
• Strong written and verbal communication skills essential.

Responsibilities

• Assist Property Manager to ensure compliance with HUD regulations.
• Execute intervention strategies for non-compliant tenants.
• Prepare property for various regulatory reviews.
• Document lease violations and manage evictions.
• Promote resident satisfaction and resolve service issues.
• Track arrears and follow up with tenants.
• Oversee daily operations and customer service.

Skills

Affordable housing leasing experience

Local residential market knowledge

Experience with EIV, Yardi and Realpage

Microsoft Office Suite proficiency

Strong written and verbal communication skills

Customer Service skills

Ability to learn property management applications

Quick learner

Positive attitude

Job description

Fairstead has an exciting opportunity at one of our properties, and we are looking for an Assistant Property Manager to join our team! The Assistant Property Manager assists and supports the planning, implementing, and managing the daily operations of the property. They assist in the management of onsite activities and the overall performance of the property. They perform various duties including administrative, financial, and resident relations.

Responsibilities

• Assists Property Manager to ensure compliance in all aspects of the HUD 4350.3 Handbook.
• Executes intervention strategies for tenants who are non-compliant with lease/compliance requirements.
• Assists in the preparation of the property for REAC reviews, EHS violations cleared, Management and Occupancy Reviews (MOR), Investor Site Reviews, Low-Income Housing Tax Credit (LIHTC) Reviews, and perform annual and interim recertification reviews.
• Documents lease violations and coordinate evictions.
• Promotes resident satisfaction and retention by responding to questions, complaints, and requests promptly. Taking appropriate action to resolve and address service issues.
• Ensures the property’s maintenance team members respond and complete resident service requests.
• Assisting tenants with requests, questions, problems, and complaints.
• Alerting staff of move ins, move outs, any emergencies.
• Provide excellent customer service and display a courteous and professional attitude towards all residents and visitors.
• Responsible for regularly tracking arrears and following up with tenants per the company policy.
• Oversee the lease renewal program for appropriate retention rate.
• Works within house legal team to track status of rent payments.
• Oversee accounting transactions and ensure all rents are collected, posted, and deposited daily.
• Create purchase orders in Yardi.
• Answer phone calls, messages, and emails promptly; within a few hours but never exceed 24 hours.
• Perform or assist with any operations as required to maintain workflow and to meet schedules.
• Perform other duties as needed.

Benefits

• Generous employer contribution for Medical Insurance through Meritain Health
• Employer Paid Vision Plans
• Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%
• 12 paid Holidays
• 15 days of PTO
• 7 Sick days
• Employer Paid Life Insurance
• Flexible Spending Account
• Nationwide Pet Insurance
• Disability Insurance
• Laser Correction Discount
• Employee Discounts on appliances, apparel, and more

Qualifications

• Two (2) years of experience in affordable housing leasing or property management.
• Knowledge and experience in the local residential market.
• Experience with EIV, Yardi and Realpage.
• Proficient in Microsoft Office Suite.
• Strong written and verbal communication skills.
• Great Customer Service skills.
• Able to learn and work with property management applications.
• Quick learner and great attitude.

Diversity in backgrounds and experiences is key to Fairstead’s success. Being an equal opportunity employer is a central tenet of our philosophy that shapes who we are and the communities we serve. Our goal is to ensure competitive total compensation that is commensurate with experience, location, and other market benchmarks.