Assistant Community Manager

Pratum Co; Gary (IN); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Medical, Dental & Vision

Paid Vacation & Holidays

Retirement Savings Plan with company匹

Job summary

Pratum Co in Gary, IN seeks an Assistant Community Manager to oversee leasing operations at an affordable housing community. You’ll help lead the team, maintain full occupancy, ensure HUD/Section 8 compliance, process applications, verify income, and coordinate with property management to keep accurate records.

The role emphasizes strong customer service, on-site data handling, and quick response to resident inquiries. Related certifications and 2+ years’ experience preferred.

Qualifications

• At least 2 years previous property management experience in the affordable housing industry – REQUIRED.
• 2+ years' experience in HUD/Section 8 compliance, certification and recertification.
• Excellent and premiere customer service orientation.
• Be able to perform job duties with limited oversight in a fast-paced environment.
• Excellent verbal and written communication skills.
• Accounts receivable and collections experience.
• 2 years recertification experience or professional certification such as Certified Occupancy Specialist and HUD/Section 8 designations.
• Attention to detail and ability to work independently on assignments.
• Proficient in Word, Excel, Outlook, OneSite Property Management Software and Internet.

Responsibilities

• Assist with the management of the affordable housing / Section 8 compliance, certification, and recertification programs for HUD.
• Maintain property waiting list.
• Coordinate on-site data collections and processing of resident information.
• Schedule resident recertification interviews and follow through to completion.
• Ensure proper calculation of income, assets, rent levels, etc.
• Assist manager with accounts receivables and account payables.
• Coordinate apartment inspections and create work requests.
• Assist residents with inquiries.
• Maintain resident files in accordance with company policy & regulatory agency policy.
• Assist office staff on other tasks, including collection of rents and social activities.
• Assist with the several administrative and leasing tasks.
• Perform other duties as assigned by management.

Skills

Communication

Customer service

Outlook

OneSite/Yardi

Word/Excel

Education

High school diploma or GED

Tools

OneSite Yardi

Word

Excel

Outlook

Job description

Assistant Community Manager

We are seeking an experienced and results‑driven assistant community manager to oversee leasing operations at our affordable housing community governed by HUD/Section 8 regulations. Responsible for helping lead the team, ensuring full occupancy, maintaining compliance with Section 8 requirements, and delivering exceptional customer service to current and prospective residents. This role includes marketing efforts, application processing, income verification, renewals, and coordination with property management to maintain accurate records and meet occupancy goals. Ideal candidates have a strong understanding of tax‑credit housing, Fair Housing laws, and affordable housing compliance.

Essential Duties

• Assist with the management of the affordable housing / Section 8 compliance, certification, and recertification programs for HUD.
• Maintain property waiting list.
• Coordinate on‑site data collections and processing of resident information.
• Schedule resident recertification interviews and follow through to completion.
• Ensure proper calculation of income, assets, rent levels, etc.
• Assist manager with accounts receivables and account payables.
• Coordinate apartment inspections and create work requests.
• Assist residents with inquiries.
• Maintain resident files in accordance with company policy & regulatory agency policy.
• Assist office staff on other tasks, including collection of rents and social activities.
• Assist with the several administrative and leasing tasks.
• Perform other duties as assigned by management.

Job Requirements

• At least 2 years previous property management experience in the affordable housing industry – REQUIRED.
• 2+ years' experience in HUD/Section 8 compliance, certification and recertification.
• Excellent and premiere customer service orientation.
• Be able to perform job duties with limited oversight in a fast‑paced environment.
• Excellent verbal and written communication skills.
• Accounts receivable and collections experience.
• 2 years recertification experience or professional certification such as Certified Occupancy Specialist and any of the industry HUD/Section 8 designations.
• Attention to detail and ability to work independently on assignments.
• Proficient in Word, Excel, Outlook, One‑Site Property Management Software and Internet.

Education

High school or GED. Ability to read and write English fluently, accurately perform intermediate mathematical functions and understand all on‑site resident management software functions.

Professional Experience

A minimum of two years of experience in residential property management.

Attendance/Travel Requirements

The position requires the ability to work any of the seven days of the week, 52 weeks of the year, and must be able to serve on‑call, as scheduled or as necessary. Travel may be required to attend owner gatherings or resident events after hours.

Computer Skills

• Minimum basic knowledge of computers.
• Ability to use Outlook and OneSite/Yardi.
• Intermediate knowledge of Microsoft Suites.
• Minimum basic Internet knowledge.

Physical Demands

Must be able to access all exterior and interior parts of the property and amenities. Must be able to push, pull, lift, carry or maneuver weights up to 50 lbs independently and 100 lbs with assistance.

Learning & Development

Maintain a commitment to ongoing personal development and career growth through activities provided by the corporate office and external sources as needed.

Benefits

• Medical, Dental & Vision.
• Prescription Drug Program.
• Paid Vacation & Holiday.
• Paid Personal/Sick Leave.
• Company Paid Life Insurance.
• Company Paid AD&D Insurance.
• Company Paid Short‑Term Disability.
• Company Paid Long‑Term Disability.
• Supplemental Life Insurance.
• Dependent Supplemental Life Insurance.
• Educational Assistance.
• Financial Planning.
• Retirement Savings Plan with company matching.
• Company outings and events.

This role is non‑exempt and has an anticipated pay rate of $19‑$21 an hour for a new employee depending on a number of relevant factors including experience, qualifications, knowledge, skills, abilities, client/property or company budgetary limitations/guidelines, and other job‑related company and market considerations. This position may be eligible to receive discretionary and/or performance‑based bonuses on a spot or annual basis, which are variable depending on individual merit/performance, budgetary limitations, company performance, and other job‑related factors. Full‑time positions (30+ hours/week) are eligible for 2 weeks’ paid vacation, 11 paid holidays, and health & welfare benefits as outlined on the company website. To learn more about our company and our benefits, go to https://pratumco.com/careers/.

Pratum Companies is committed to a diverse workforce and is an Equal Opportunity Employer.