Community Manager (HUD-Affordable Housing)

Pratum Co; Baltimore (MD); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Paid Vacation & Holidays

Retirement Savings Plan with company match

Job summary

Pratum Co is seeking a Community Manager for its HUD-affordable housing in Baltimore, Maryland. The successful candidate will be responsible for overseeing all aspects of property operations—including staff management, compliance with housing regulations, and ensuring resident satisfaction.

This role demands strong leadership and financial management skills, with a requirement for a high school diploma and significant property management experience. Competitive salary and comprehensive benefits are offered.

Qualifications

• Minimum three years of experience in residential property management.
• Ability to manage staff and ensure compliance with regulations.
• Excellent verbal and written communication skills.

Responsibilities

• Manage property and staff to ensure compliance.
• Oversee outreach, sales, and customer service.
• Administer HUD recertifications and compliance monitoring.

Skills

Property Management Experience

Customer Service Orientation

Compliance Knowledge

Financial Analysis

Communication Skills

Education

High School Diploma or GED

Tools

Microsoft Office Suite

OneSite Property Management Software

Job description

Community Manager (HUD-Affordable Housing)

The Community Manager’s primary responsibility and role is to serve as the point of contact for the managing property and stakeholders, provide leadership and direct supervision of staff, deliver superb customer service, and manage all aspects of apartment community operations under their portfolio. The role includes implementing the annual business plan for the property and ensuring excellence in financial management, maximizing occupancy levels, community values, compliance, and staff/vendor oversight. Moreover, it assures that the environment of the property reflects the company’s philosophy.

Essential Duties

• Manage property and staff ensuring compliance with all Fair Housing and Fair Credit Reporting Requirements, Human Resources and Operations policies and procedures, and Safety Management programs
• Assist with file audits, HUD management and occupancy reviews, and HUD REAC inspections
• Administer HUD recertifications and supervise all aspects of monitoring agency compliance including proper recertification, interim procedures, and coordinate annual unit inspections
• Oversee day‑to‑day outreach, sales, and customer service efforts to meet and exceed performance targets
• Evaluate current market conditions and competition
• Increase revenue while maintaining controllable expenses, including revenue collections and delinquency control
• Provide customer service to residents, resolving issues and ensuring maintenance completes service requests
• Ensure that all property reporting is completed in a timely manner (financial reports, marketing reports)
• Operate within budget and purchasing guidelines
• Maintain curb appeal by walking/inspecting property and vacant units
• Ensure company policies and procedures are met
• Attend court proceedings as necessary
• Coordinate and lead staff meetings as necessary
• Supervise, review, evaluate, and counsel employees in conjunction with directives of the Area
• Promote Resident Services initiatives to engage residents in social, educational, planned activities and events
• Prepare reports of all operational financial data to the Regional Property Manager, Property Staff Accounts and corporate departments as requested
• Lead staffing, training, and development initiatives for the property to ensure the best talent is part of the team

Job Requirements

• Previous Property Management Experience
• Compliance Experience with PB section *
• Professional certification: COS or CPO
• Two years supervisory experience
• Computer proficiency and knowledge of Microsoft Office Suite
• Demonstrated leadership ability and proven track record of success with the leasing process
• Must be able to walk apartments and grounds, including steps and climbing stairs
• Excellent verbal and written communication skills and ability to interact with residents and customers in a professional manner
• Strong financial analysis, budgeting, and P&L management skills
• Working knowledge of applicable Landlord‑Tenant Laws, Fair Housing mandates and other legal issues affecting property management
• Experience with unit and common area renovations
• Possess proven financial and accounting expertise
• Excellent and premiere customer service orientation
• Excellent verbal and written communication skills
• Accounts receivable and collections experience (a MUST)
• Attention to detail and ability to work independently on assignments
• Proficient in Word, Excel, Outlook, One‑Site Property Management Software and Internet

Education

High school diploma or GED. This position requires the ability to accurately perform intermediate mathematical functions and the ability to understand and perform all on‑site resident management software functions.

Professional Experience

A minimum of three years of experience in residential property management and Lease Up.

Attendance/Travel Requirements

The position requires the ability to work any of the seven days of the week, 52 weeks of the year. Due to the property staffing limitations, it is extremely critical that individuals be able to work their scheduled hours consistently and, if necessary, overtime when requested. The position requires the ability to serve on‑call, as scheduled or as necessary. Travel may be required at times to attend various owner gatherings in the general vicinity of the associate’s home property, or in another state. You must also be able to attend certain resident events that are held after hours.

Computer Skills

• Intermediate Computer/Microsoft Suites/Internet knowledge
• Working knowledge of Outlook and OneSite/Yardi

Physical Demands

Must be capable of physically accessing all exterior and interior parts of the property and amenities. Must be able to push, pull, lift, carry, or maneuver weights of up to 50 lbs. independently and 100 lbs. with assistance.

Learning & Development

Maintain a commitment to ongoing personal development and career growth through career‑path activities provided through the corporate office and external sources as needed.

Benefits

Pratum prides itself on offering a competitive salary and extensive, market‑competitive health and welfare benefits including:

• Medical, Dental & Vision
• Paid Vacation & Holidays
• Paid Personal/Sick Leave
• Company Paid Life Insurance
• Company Paid Short‑Term and Long‑Term Disability Insurance
• Supplemental Life Insurance (self, spouse, child[rem])
• Retirement Savings Plan with company match
• Company outings and events

This role is exempt and has an anticipated annualized base salary range of $55,000–$60,000 for a new employee depending on a number of relevant factors including individuals’ experience, qualifications, knowledge, skills, abilities, client/property or company budgetary limitations/guidelines, and other job‑related company and market considerations. This position may be eligible to receive discretionary and/or performance‑based bonuses on a spot or annual basis, which are variable depending on individual merit/performance, budgetary limitations, company performance, and other job‑related factors. Full‑time positions (30+ hours/week) are eligible for 2 weeks paid vacation, 3 weeks sick and related leave, 11 paid holidays, and health & welfare benefits as outlined on the Company’s website. To learn more about our company and our benefits, go to: https://pratumco.com/careers/

Pratum Companies is committed to a diverse workforce and is an Equal Opportunity Employer.