Community Manager (HUD-Affordable Housing)

Pratum Co; Reston (VA); On-site; USD 80,000 - 83,000; Full time

Benefits offered by this job

2 weeks paid vacation

11 paid holidays

Health & welfare benefits

Job summary

Pratum Companies is seeking a Community Manager for HUD-affordable housing in Reston, VA. You will lead property operations, supervise staff, and ensure compliance with Fair Housing and HUD regulations while driving occupancy and revenue targets.

Responsibilities include auditing files, supervising recertifications, managing budgets, and delivering exceptional resident services. The role emphasizes leadership, financial oversight, and stakeholder coordination within a dynamic portfolio.

Qualifications

• At least three years of affordable residential property management experience.
• Knowledge of Fair Housing, PB section 8, and related compliance requirements.
• COS or CPO professional certification.
• Two years of supervisory experience.
• Proficiency with Microsoft Office; Outlook and Yardi software.
• Strong financial analysis, budgeting, and P&L management skills.
• Accounts receivable and collections experience required.
• Excellent communication and leadership abilities.
• Ability to walk units and navigate stairs.

Responsibilities

• Supervise property staff and ensure compliance with housing and safety policies.
• Oversee leasing, outreach, and customer service to meet targets.
• Administer HUD recertifications and monitor agency compliance.
• Prepare financial and occupancy reports for regional management.
• Manage budgets and control operating expenses.
• Coordinate staff meetings and training.

Skills

Property management

Leadership

Budgeting

Customer service

Communication

Financial analysis

AR/Collections

Staff supervision

Education

High school diploma or GED

Tools

Microsoft Office

Outlook

Yardi

Job description

Community Manager (HUD-Affordable Housing)

Community Manager’s primary responsibility and role is to serve as the point of contact for the managing property and stakeholders, provide leadership and direct supervision of the staff, superb customer service, and manage all aspects of the apartment community operations under their portfolio. To include Implementing the annual business plan for the property and ensuring excellence in financial management, maximizing occupancy levels, community values, compliance, and staff/vendor oversight. Moreover, assuring that the environment of the property reflects the philosophy of the company.

Essential Duties

• Manage property and staff ensuring compliance with all Fair Housing and Fair Credit Reporting Requirements, Human Resources and Operations policies and procedures, and Safety Management programs
• Assist with file audits, HUD management and occupancy reviews and INSPIRE inspections
• Administer HUD recertifications and supervise all aspects of monitoring agency compliance including proper recertification, interim recertification procedures and coordinate annual unit inspections.
• Oversee the day-to-day outreach, sales, and customer service efforts to meet and exceed performance targets
• Evaluate current market conditions and competition.
• Increase revenue while maintaining controllable expenses including revenue collections and delinquency control.
• Provide customer service to residents, resolving any issues that may occur and ensuring maintenance completes service requests.
• Ensure that all property reporting is completed in a timely manner (i.e., financial reports, marketing reports).
• Operate within budget and purchasing guidelines.
• Maintain curb appeal by walking/inspecting property and vacant units.
• Ensure company policies and procedures are met.
• Attend court proceedings, as necessary.
• Coordinate and lead staff meetings, as necessary.
• Supervise, review, evaluate, and counsel employees in conjunction with the directives of the Area.
• Promote Resident Services initiatives to drive efforts at the community level, engaging residents in social, educational, planned activities and events.
• Prepare reports of all operational financial data to the Regional Property Manager, Property Staff Accounts and other Corporate Departments as requested.
• Lead staffing, training, and development initiatives for the property to ensure the best talent is part of the property team.

Job Requirements

• Previous Property Management Experience
• Working knowledge Compliance Experience with PB section 8
• Professional certification: COS or CPO
• Two years supervisory experience
• Computer Proficiency and knowledge of Microsoft Office Suite
• Demonstrated Leadership ability and proven track record of success with the leasing process
• Must be able to walk apartments and grounds, including steps and climbing stairs
• Excellent verbal and written communication skills and ability to interact with residents and customers in a professional manner
• Strong financial analysis, budgeting, and P&L management skills
• Working knowledge of applicable Landlord Tenant Laws, Fair Housing mandates and other legal issues affecting property management
• Experience with unit and common area renovations
• Possess proven financial and accounting expertise
• Excellent and premiere customer service orientation
• Excellent verbal and written communication skills
• Accounts receivable and collections experience a MUST
• Attention to detail and ability to work independently on assignments
• Proficient in Word, Excel, Outlook, YardiProperty Management Software a

Education

High school diploma or GED. This position requires the ability to accurately perform intermediate mathematical functions and the ability to understand and perform all on-site resident management software functions.

Professional Experience

A minimum of three years of experience in affordable residential property management and lease up.

Attendance/Travel Requirements

The position requires the ability to work any of the seven days of the week, 52 weeks of the year. Due to the property staffing limitations, it is extremely critical that individuals be able to work their scheduled hours on a consistent basis and, if necessary, overtime hours when requested. The position requires the ability to serve on-call, as scheduled or as necessary. Travel may be required at times to attend various owner gatherings either in the general vicinity of the associates home property, or in another state. You must also be able to attend certain resident events that are held after hours.

Computer skills

• Intermediate Computer/Microsoft Suites/Internet knowledge
• Working knowledge of Outlook and OneSite/Yardi

Physical Demands

Must be capable of physically accessing all exterior and interior parts of the property and amenities. Must be able to push, pull, lift, carry or maneuver weights of up to 50lbs. independently and 100 lbs. with assistance.

Learning & Development

Maintain a commitment to ongoing personal development and career growth through career path activities provided through the corporate office and external sources as needed.

This role is exempt and has an anticipated annualized base salary range of $80,000-$83,000 for a new employee depending on a number of relevant factors including individuals’ experience, qualifications, knowledge, skills, abilities, client/property or company budgetary limitations/guidelines, and other job-related company and market considerations. This position may be eligible to receive discretionary and/or performance-based bonuses on a spot or annual basis, which are variable depending on individual merit/performance, budgetary limitations, company performance, and other job-related factors. Full-time positions (30+ hours/week) are eligible for 2 weeks paid vacation, sick and related leave, 11 paid holidays, and health & welfare benefits as outlined on the Company’s website. To learn more about our company and our benefits, go to: https://pratumco.com/careers/

Pratum Companies is committed to a diverse workforce and is an Equal Opportunity Employer.