Community Manager

Morgan Properties; New Albany (OH); On-site; USD 60,000 - 68,000; Full time

Benefits offered by this job

Apartment discount

Morgan Essentials

Medical, Dental & Vision Insurance

Life and AD&D Insurance

401(k) with Company Match

Generous PTO

Job summary

Morgan Properties is seeking a Community Manager to lead daily operations, support resident experience, and uphold community standards in New Albany, OH.

You will own core processes, manage delinquency workflows, and partner with your Area Community Manager to execute priorities across the property.

We offer competitive pay, 20% apartment discount, quarterly Morgan Essentials, healthcare, 401(k) match, and generous PTO and holidays.

Qualifications

• Experience in property management or customer service management preferred.
• High attention to detail and ability to manage processes with accuracy.
• Customer service mindset with strong problem-solving ability.

Responsibilities

• Manage resident accounts, collections, ledgers, check scanning, eviction proceedings and court appearances.
• Follow established processes and escalation paths to ensure timely resolution.
• Oversee the full resident lifecycle: applications, move-ins/move-outs, lease renewals, and retention efforts.

Skills

Property management

Customer service

Attention to detail

Problem solving

Driver's license

Job description

Join Our Team as a Community Manager – Support Operations, Build Community, and Drive Resident Experience!

Are you highly organized, detail-oriented, and motivated by keeping operations running smoothly? Morgan Properties is seeking a Community Manager to play a key role in executing daily operations, supporting resident experience, and ensuring community standards are consistently met.

In this role, you will be responsible for owning key operational processes, managing delinquency processes, and partnering with your Area Community Manager to ensure priorities are executed effectively across the community.

What You Can Expect From Us

• Excellent Pay: $60,000-$68,000 / year


• 20% Apartment Rental Discount


• $300 Morgan Essentials – paid quarterly


• Renewal Commissions


• Medical, Dental & Vision Insurance


• Life and AD&D Insurance


• 401(k) with Company Match


• Generous PTO + 10 Holidays + Sick Leave

What We Expect From You

• Experience in property management or customer service management preferred


• High attention to detail and ability to manage processes with accuracy


• Customer service mindset with strong problem-solving ability


• Valid driver’s license

Eviction And Court Experience Preferred

• Strong knowledge of delinquency

Please note that only candidates who meet the specified requirements will be contacted for an interview. Thank you for your interest in joining our team.

What You’ll Do

Operations & Financial Administration

• Manage resident accounts, collections, ledgers, check scanning, eviction proceedings and court appearnaces


• Follow established processes and escal

Resident Engagement & Leasing

• Resolve complex resident concerns, including legal matters, with professionalism and sound judgment


• Manage the full resident lifecycle: applications, move-ins/move-outs, lease renewals, and retention efforts

If you are hired at Morgan Properties, your overall compensation package will also be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

Get To Know Us

Established in 1985, Morgan Properties is a national real estate investment and management company headquartered in Conshohocken, Pennsylvania, with a corporate office in Rochester, New York. Morgan Properties and its affiliates pursue a diversified investment strategy focusing on multifamily equity investments, commercial mortgage-backed securities, preferred equity, and whole loans. Morgan Properties and its affiliates own and manage a multifamily portfolio comprising over 110,000 units across more than 400 communities in 22 states – the company is consistently one of the largest owners of multifamily in the country.

Additionally, the company has made investments in commercial mortgage-backed securities backed by over $40 billion in multifamily loans. With over 2,500 employees, Morgan Properties prides itself on its quick decision-making capabilities, strong capital relationships, and proven operational expertise. For more information, please visit www.morganproperties.com.