Assistant Community Manager

The Community Builders Inc.; Boston (MA); On-site; USD 45,000 - 70,000; Full time

Job summary

Join a forward-thinking organization dedicated to strengthening communities across the nation! As an Assistant Community Manager, you will play a vital role in leasing, compliance, and enhancing resident satisfaction. This position emphasizes operational excellence and customer service, ensuring a quality living experience for all residents. With opportunities for professional growth and a commitment to community development, this role is perfect for those passionate about making a difference in the lives of others. If you have a background in property management and a desire to contribute to a meaningful mission, this is the opportunity for you!

Benefits

Medical, Dental, and Vision Insurance

12 Paid Holidays

Employer Contributions to Health Savings Accounts

Company Paid Life & Disability Insurance

403(b) Retirement Plan with Company Match

Tax-Advantage Accounts

24/7 Employee Assistance Program

Qualifications

• 3+ years in a progressive career path in Residential Property Management required.
• Knowledge of regulatory programs and Federal Housing Laws required.

Responsibilities

• Assist with daily site operations and maintain communication with the team.
• Monitor leasing performance to achieve occupancy goals.

Skills

Customer Service

Property Management

Compliance Knowledge

Communication Skills

Microsoft Office

Education

College Degree

3+ years in Property Management

Industry Designations (COS, LIHTC)

Tools

Yardi

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Assistant Community Manager

About The Community Builders, Inc.

Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where people of all incomes can achieve their full potential.

Position Description:

Under the direction of the Community Manager, the Assistant Community Manager is responsible for leasing, compliance, maximizing rental income and customer service. This job involves heavy emphasis on operations administration and meeting compliance objectives, resident retention and providing a quality living experience for the residents. Certification in COS and LIHTC strongly preferred.

Essential Functions:

• Assists with daily site operations, keeping open communication with the Community Manager, Resident Specialist, Community Life and Service Maintenance staff regarding issues.


• Monitors, directs and tracks performance of leasing, retention and re-certifications to meet a 97% physical occupancy goal. Anticipates vacancies and is proactive in attracting new tenants.


• Prepares re-certifications, leasing applications, verifications, occupancy agreements and reports.


• Screens applicants to ensure compliance with Tenant Selection Plan, and regulatory requirements.


• Keeps informed of market conditions and update competitive market analysis quarterly.


• Enters and codes invoices, posts rents, makes deposits and maintains accurate resident ledgers.


• Monitors rent balances, collects rents, and sends out late or quit notices as required.


• Participates in all aspects of managing a property, include: business goals, budgeting, risk management, physical assets, maintenance, compliance, reporting, and personnel management.


• Oversees office functions, including office hours, filing, computer systems, reports, etc.


• Inspects property, picks up litter, and reports issues to Service Maintenance Manager.


• Handles resident issues and concerns, partnering with Community Manager as needed.


• Inspects market ready units for acceptance to lease and for resident move in.


• Assists n recruitment, training, supervision and motivation of team members and participates in the preparation of the annual reviews and performance management process.


• Performs other duties are required.

Education & Experience:

• College degree or 3+ years in a progressive career path in Residential Property Management, Hotel, Hospitality or Retail Management required.


• 2+ years of experience in Property Management, Hotel, Hospitality or Retail required.


• Industry designations (COS, LIHTC, ARM, etc.) preferred.


• Knowledge of all regulatory programs, polices and Federal Housing Laws and Guidelines required.


• Strong Microsoft Word, Excel, Outlook and Yardi or other industry software experience required.


• Proven Excellent Customer Service skills required.

Benefits

• Medical, dental, and vision insurance


• 12 Paid Holidays & tenure-based PTO accruals


• Employer contributions to Health Savings Accounts


• Company paid Life & Disability Insurance


• 403(b) retirement plan with company match


• Tax-advantage accounts: commuter/parking, medical & dependent care FSA


• Hospital & Critical Illness Insurance


• Confidential, 24/7 Employee Assistance Program

The Community Builders is an equal opportunity employer.