Assistant Community Director

B & M Management Company, L.L.C.; Newburgh (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

B & M Management Company, L.L.C. is seeking an experienced property operations manager to oversee building operations, supervise Leasing Professionals and Service teams, and ensure high-quality service for residents.

You will manage leasing ups, occupancy, budget planning, reporting, and collaboration with sales. Strong customer service, budget discipline, and knowledge of property management laws are essential. Proficiency in MS Office and OneSite preferred.

Qualifications

• Strong customer service, written and verbal communication, organizational and interpersonal skills required.
• Ability to develop and maintain strong relationships with customers and ensure staff does the same.
• Strong problem solving skills and a positive attitude.
• Commitment to excellence and exceeding goals.
• Ability to work well using mobile office electronic tools.
• Computer proficiency, including Microsoft Office Applications, particularly Excel.
• Ability to deal effectively with a diversity of individuals, both internally and externally.
• Can effectively work independently and as a member of various teams and committees.
• Computer software experience to include MS Word, MS Excel, MS Outlook, and OneSite

Responsibilities

• Supervise Leasing Professionals and Service team; ensure quality of service for residents.
• Maintain high occupancy; assist in lease ups of units.
• Prepare and submit reports (Weekly Summary, Delinquents, etc.).
• Collect and post rent and security deposits; maintain accurate records of vacancies.
• Manage operational and capital budget; report financial performance; implement value-enhancing strategies.
• Support sales efforts; participate in client meetings and marketing reviews.
• Drive resident satisfaction and business outcomes; provide feedback to sales leadership.
• Provide training and development for employees; create a positive work climate.

Skills

Customer service

Written and verbal communication

Organizational skills

Interpersonal skills

Team leadership

Budget management

Problem solving

Education

High school diploma or equivalent

College degree preferred

Valid Driver's License

Tools

MS Word

MS Excel

MS Outlook

OneSite

Job description

Job Description

Assistance in managing the operations of the buildings as assigned which includes and is not limited to: supervision of Leasing Professionals, and Service team and ensure completion and quality of service provided.

• Assist in lease ups of units. Maintain a high level of occupancy for the property.
• Prepares and submits all required reports to include Weekly Summary Report, Delinquents, etc.
• Completes invoices from purchases and files
• Collect and post rent and security deposits to proper account
• Maintain accurate records of vacancies and Intent to Vacate notices
• Exercise common sense, good judgment, and consistency in day-to-day contact with residents and prospective applicants and in other business-related matters
• Formulate and manage the operational and capital budget for the property, track and report on the financial performance of the property, and implement strategies for enhancing the value of the asset.
• Support sales efforts, including participating in client meetings, marketing reviews, and providing constructive feedback to sales leadership.
• Drive efforts to enhance resident satisfaction and business outcomes.
• Create a positive climate that will result in a high level of team performance, and ensures employees receive training and development where needed.
• Provide positive career development environment for all employees

Company Responsibilities

• Embraces and executes the vision, mission, and beliefs of the Company.
• Is punctual and present at work when scheduled.
• Flexible with the work schedule, including availability to work weekends, evenings, and/or holidays.

Education and Experience Required

• Strong customer service, written and verbal communication, organizational and interpersonal skills required
• Ability to develop and maintain strong relationships with customers and ensure staff does the same
• Strong problem solving skills and a positive attitude
• Commitment to excellence and exceeding goals
• Ability to work well using mobile office electronic tools
• Computer proficiency, including Microsoft Office Applications, particularly Excel
• Ability to deal effectively with a diversity of individuals, both internally and externally
• Can effectively work independently and as a member of various teams and committees
• Computer software experience to include MS Word, MS Excel, MS Outlook, and OneSite

License(s) or Certification(s) Preferred

• ARM
• CAM
• Valid Driver's License required

Job Essentials

• Our company is a drug free, harassment free workplace. All candidates must pass a drug screen and an extensive background check.
• We are an equal opportunity employer and do not tolerate harassment, discrimination or retaliation.

Required experience

• Sales/Property Management: 3 years
• Proficiency in property-level accounting with demonstrated success at working within a budgetary framework
• Self-motivated and effective team leadership
• History of maintaining high occupancy, low turnover, and low delinquency
• Knowledge of federal, state, and local laws pertaining to property management

Required education

• High school or equivalent, college degree preferred