Assistant Club Manager: Lead Teams, Drive Member Experience

Planet Fitness-United Fitness Partners; Rolla (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

Planet Fitness-United Fitness Partners in Rolla, MO is seeking a hands‑on club team member focused on recruitment, training, and daily operations to deliver exceptional member service. You will help interview candidates, monitor performance metrics, and support a clean, welcoming club environment.

The role emphasizes leadership, reliability, and autonomy, with opportunities to grow professionally through coaching and performance assessments.

Qualifications

• Must be at least 18 years old.
• High School Diploma or GED equivalent.
• Excellent customer‑service skills with a high degree of member care.
• Experience leading teams in retail or fitness environment.
• Self‑starter, self‑motivated, and enthusiastic about delivering the best experience for members.
• Well‑organized, reliable, detail‑oriented, and able to work autonomously in a team environment.

Responsibilities

• Assist in interviewing and recruitment, completing initial phone interviews of member service representatives and fitness trainers.
• Drive club metrics in alignment with business performance.
• Lead by example, inspire teammates to deliver +1% service to build Raving Fans and operational excellence.
• Monitor inventory and review daily/weekly/monthly sales numbers with club manager to identify opportunities and modify execution to improve performance.
• Uphold company standards, manage a clean, friendly, and well‑maintained club.
• Ensure teammates consistently execute fundamentals: punctuality, dress code compliance, friendliness, and cleanliness.
• Assist in overseeing club audits to keep all areas clean, neat, organized, and in "like‑new" condition.
• Promote career growth for front‑end employees through training, development, and performance assessment.
• Perform other duties as assigned by the Club Manager.

Skills

Customer service

Leadership

Organization

Reliability

Autonomy

Education

HS Diploma or GED

Job description

Planet Fitness-United Fitness Partners in Rolla, MO is seeking a hands‑on club team member focused on recruitment, training, and daily operations to deliver exceptional member service. You will help interview candidates, monitor performance metrics, and support a clean, welcoming club environment.

The role emphasizes leadership, reliability, and autonomy, with opportunities to grow professionally through coaching and performance assessments.