Assistant Club Manager: Lead Team & Member Experience

HFP Humbull, LLC; Humble (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

PF Black Card gym membership

Growth opportunities

Job summary

Houston Fitness Partners, a Planet Fitness franchisee, is hiring an Assistant Club Manager in Humble, TX. You’ll lead and develop a high-performing team of front desk staff and fitness instructors while ensuring a welcoming, Judgment Free Zone for members and guests.

The role covers staff recruitment, training, operations, open/close procedures, safety and facility upkeep, and strong customer service. If you are driven, energetic, and ready to manage the club’s daily functions, this is a great

Qualifications

• Superior customer service skills, preferably in the fitness industry.
• Previous work experience at Planet Fitness is a plus.
• Exceptional leadership, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Office).
• Strong problem resolution skills, hardworking, enthusiastic, and energetic!

Responsibilities

• Assist in recruiting, hiring, and developing staff of Member Service Representatives, Overnight Member Services Representatives, and Fitness Instructor.
• Lead with a welcoming atmosphere for all members, prospective members and guests and ensure staff follow superior customer service guidelines.
• Resolve member concerns in a fair and equitable manner.
• Assist with staff management and provide support to Club Manager with reporting, inventory, and other assigned duties as needed.
• Assist in administering and enforcing company policies and procedures with staff and members.
• Involved in all front desk related activities including answering phones in a friendly manner, assisting members with a variety of tasks, checking in members, new member sign-up. Touring perspective. Facilitate all member requests, issues, and questions.
• Ensure prompt opening/closing of gym following proper protocols.
• Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
• Ensure safety of employees, members, and club property.
• Determine and communicate equipment repair in a timely manner.

Skills

Customer service

Leadership

Basic communication

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Houston Fitness Partners, a Planet Fitness franchisee, is hiring an Assistant Club Manager in Humble, TX. You’ll lead and develop a high-performing team of front desk staff and fitness instructors while ensuring a welcoming, Judgment Free Zone for members and guests.

The role covers staff recruitment, training, operations, open/close procedures, safety and facility upkeep, and strong customer service. If you are driven, energetic, and ready to manage the club’s daily functions, this is a great