Assistant Manager

Planet Fitness - NJ/MA One World Fitness; United States; On-site; USD 42,000 - 52,000; Full time

Job summary

Planet Fitness is seeking an Assistant Manager to help oversee gym operations and deliver a premier “Judgement Free” member experience while driving a financially successful club.

The role includes assisting with staff recruitment, training, scheduling, customer service, front desk duties, cleanliness, supply orders, and reporting. This position requires energetic leadership and CPR certification, with a high school diploma or GED.

Qualifications

• Superior customer service skills.
• Solid supervisory, diplomacy and listening skills.
• Strong problem resolution skills.
• Current CPR Certification required.
• High school diploma/GED equivalent required.

Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff.
• Assist in maintaining a welcoming atmosphere for all members and guests and ensuring staff follows superior customer service guidelines.
• Assist in Staff Management and provide backup support to Club Manager as needed.
• Assist in scheduling and supervising staff.
• Member service oversight - Ensuring staff is providing a superior customer experience at all times.
• Assist in resolving or escalating employee issues or concerns.
• Involved in all front desk related activities including answering phones, check-in, new member sign-up, tours, and member questions.
• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering supplies using budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.

Skills

Superior customer service

Supervisory

Problem resolution

Energetic

Education

High school diploma/GED

CPR Certification

Tools

Microsoft Office

Job description

Job Summary

The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.

Essential Duties and Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assist in Staff Management and provide backup support to Club Manager as needed.
• Assist in scheduling and supervising staff.
• Member service oversight - Ensuring staff is providing a superior customer experience at all times.
• Assist in resolving or escalating employee issues or concerns.
• Involved in all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate all member requests, issues and questions.
• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering of supplies using specific budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.

Qualifications/Requirements

• Superior customer service skills, preferably in the fitness industry.
• Experience working as a Member Service Representative at Planet Fitness.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Current CPR Certification required.
• High school diploma/GED equivalent required.
• Must be 18 year of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.