Assistant Chief Nursing Officer

HCA Healthcare; Richmond (VA); On-site; USD 111,000 - 177,000; Full time

Benefits offered by this job

401(k) Match

Education assistance

Counseling services

Tuition assistance

Job summary

Henrico Doctors' Hospital, part of HCA Healthcare, seeks an Assistant Chief Nursing Officer to lead nursing operations, oversee quality initiatives, and partner with the CNO on strategic planning. The ACNO will drive professional practice, staff development, and patient-centered care across patient care areas and projects.

The role requires a Bachelor's in Nursing, a Master's in Nursing or related field (or enrollment), and 5+ years of supervisory/nurse-leadership experience, with a strong

Qualifications

• Bachelor's Degree in Nursing required.
• Master's Degree in Nursing or related field or enrollment in Master's program required.
• 5+ years of supervisory nursing experience required.
• 5+ years of direct leadership in hospital or patient care environment required.

Responsibilities

• Assist CNO in formulating policies and procedures to maintain standards and regulatory compliance.
• Perform regular rounds to enhance communication, align objectives, and improve patient experience.
• Drive continuous quality improvement initiatives to measure and improve care quality.
• Ensure follow-up to patient complaints and incidents and address system problems to prevent recurrence.
• Promote a positive patient interactions and support staff development and recruitment.

Skills

Mission & values

Communication

Strategic relationships

Service excellence

Leadership

Efficiency

Proactive thinking

Innovation

Education

Bachelor's Degree in Nursing

Master's Degree in Nursing or related field OR enrollment in Master's program

RN license in state

Job description

This position is incentive eligible.

Salary Estimate: $110552.00 - $176883.20 / year

Learn More About The benefits Offered For This Job

The estimate displayed represents the typical salary range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.

Introduction

Executives thrive with us! HCA Healthcare is one of the nation’s leading providers of healthcare services, comprising of over 180 hospitals and about 2,000 sites of care in 21 states and the United Kingdom. We are looking for an Assistant Chief Nursing Officer for our Henrico Doctors' Hospital team where excellence creates excellence.

Benefits

Henrico Doctors' Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

HCA Healthcare has expanded our influence across the healthcare industry by investing $3.5 billion in capital improvements in recent years. Do you want to be an influencer in healthcare?

Job Summary And Qualifications

The Assistant Chief Nursing Officer (ACNO) promotes high quality, patient-centered care by assisting the CNO in executive-level management of resources, strategic planning, and development. The ACNO has operational and functional responsibility for a group of patient care areas and/or special projects or initiatives. The ACNO will develop communication, knowledge, leadership, professionalism, and business skills necessary to advance to a CNO.

Major Responsibilities

Quality

• Assists CNO in formulating policies/procedures which are consistent with recognized standards of professional practice, and which reflect the intent of regulatory standards to maintain authority, accountability, and responsibility for nursing services.
• Performs regular rounds on patients, families, employees, and physicians to enhance communication, ensure alignment, oversee operations, and foster an exceptional experience.
• Ensures continuous performance improvement initiatives are designed to measure and improve the quality of care delivered and are consistent with organization priorities.
• Ensures follow-up to patient complaints and occurrence reports is thorough and timely. Identifies system problems that may contribute to errors and monitors corrective actions to ensure effective resolution.

Service

• Assumes accountability for promoting consistent, positive patient interactions that advance the agenda of unparalleled patient service.
• Maintains a patient-first philosophy and engages in service recovery when necessary.
• Supports the development and implementation of strategies to elevate the patient experience.
• Participates in creating a professional practice environment that encourages recruitment and retention of staff in the nursing department.
• Fosters a culture conducive to evidence-based practice and clinical research.
• Serves as a role model for professional and ethical conduct and accountability.

People

• Fosters independence and autonomy in all staff members in areas of responsibility. Promotes activities which encourage independent thinking/problem-solving behaviors.
• Assists in providing leadership to nurse employees that will increase engagement, create ownership of goals, and encourage active participation in decisions impacting nurse practice.
• Assumes responsibility for continuing education and developmental needs for staff. Assumes the role of preceptor/instructor for undergraduate or graduate nursing students upon request.
• Collaborates with nursing educators to ensure that learning needs of the nursing staff are promptly identified and addressed, and that orientees receive the proper preparation to become independent practitioners.
• Works collaboratively with other patient care and support departments, fostering a climate of open communication and mutual problem-solving activities. Initiates and participates in joint performance improvement activities.
• Develops and maintains close working relationships with physician colleagues and other healthcare providers in assigned areas. Collaborates with these individuals to set goals for these areas and to develop action plans for patient care or system improvements.
• Represents the nursing services at meetings as deemed necessary; participates with department leaders in designing and providing patient care and services.
• Participates in professional organizations and community healthcare-related organizations.

Growth

• Assists in planning new services that generate additional sources of profitable revenue.
• Actively participants with others in planning activities associated with design or implementation of renovation or new construction of patient care areas. Assumes primary responsibility for projects or task groups as assigned, keeping colleagues informed of the progress toward desired outcome.

Finance

• Assists the CNO in developing and managing the nursing services budget and determining a sufficient number of qualified staff to ensure high quality, patient-centered care.
• Assists in managing costs by continually seeking data that will identify opportunities and taking action to eliminate non-value costs.

Other

• Performs other duties as assigned.
• Practices and adheres to the “Code of Conduct” and “Mission and Value Statement.”

Education & Experience

• Bachelor's Degree in Nursing* Required
• Master's Degree in Nursing or related healthcare field OR current enrollment in Master's program or equivalent Required
• 5+ years of experience in a supervisory nursing role Required
• 5+ years of experience in direct leadership in a hospital or patient care environment Required

Licensure, Certifications, Training

Credential*: Required:

• Currently licensed as a registered professional nurse in the state(s) of practice and/or has an active compact license, in accordance with law and regulation.

Knowledge, Skills, Abilities, Behaviors

• Honors our Mission and Values: Ability to build trust and act with authenticity to cultivate a culture of dignity and respect.
• Communicates with Impact: Ability to deliver verbal and written information in a clear, concise, transparent, and compelling manner to effectively engage others and achieve desired results.
• Attains and Leverages Strategic Relationships: Ability to develop and strengthen collaborative relationships with both internal and external stakeholders to advance the care of our patients and the growth of HCA.
• Exhibits Service and Quality Excellence: Ability to demonstrate an uncompromising commitment to delivering exceptional care, to create an unmatched value proposition for our patients.
• Leads and Develops Others: Ability to lead others to accomplish organizational goals and objectives, to provide meaningful coaching and mentoring to increase the capabilities of individuals and teams, and to drive employee engagement.
• Exhibits Efficiency: Ability to effectively handle multiple conflicting assignments, demands, and priorities with concentrated analytical skills and great attention to detail.
• Thinks Proactively: Ability to recognize the broad or long-term implications of business decisions and plans.
• Embraces Innovation: Ability to generate and develop novel or unusual ideas and proposals which challenge status quo assumptions or pro forma operations to remove barriers and to enable success of prioritized solutions.

Established in 1974, Henrico Doctors' Hospital is a 340-bed community hospital offering cardiology, gastroenterology, neurology, oncology, physical therapy, women's services and a 24/7 emergency department. Operated by HCA Healthcare, Henrico Doctors' Hospitals consists of three community campuses - Henrico, Parham, and Retreat Doctors' Hospitals along with a free-standing emergency center, Hanover Emergency Center. Envisioned, founded and supported by a group of independent physicians looking to provide high-quality care in an accessible community setting, Henrico Doctors' proudly remains committed to providing patients with the best care possible.

“Bricks and mortar do not make a hospital. People do.”- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.