Assistant Chief Nursing Officer

HCA Healthcare; Jacksonville (FL); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

401(k) Plan with match

Employee Stock Purchase Plan

Tuition assistance

Paid time off

Job summary

HCA Florida Memorial Hospital in Jacksonville seeks an Assistant Chief Nursing Officer to support executive-level management of nursing resources, strategic planning, and program development. The ACNO will oversee patient care areas, foster professional practice, and advance quality initiatives with a focus on excellence in service.

The role emphasizes leadership, collaboration with clinicians, and staff development to maintain high standards of patient care across the organization.

Qualifications

• Bachelor's Degree in Nursing required.
• Master's Degree in Nursing or related field or enrollment in a Master's program required.
• 5+ years supervisory nursing experience required.
• 5+ years direct leadership in hospital/patient care environment required.
• Currently licensed as a registered nurse in the state(s) of practice or holds an active compact license.

Responsibilities

• Assist CNO in formulating policies and procedures aligned with standards and regulatory requirements.
• Perform regular rounds on patients, families, employees, and physicians to enhance communication and oversee operations.
• Ensure continuous performance improvement initiatives to measure and improve quality of care.
• Promote a patient-first philosophy and support service excellence throughout nursing operations.
• Collaborate with physicians and departments to set goals and action plans for patient care and system improvements.
• Lead and develop staff, ensure education needs are met, and serve as preceptor for nursing students when requested.
• Represent nursing services at meetings and participate in performance improvement activities.

Skills

Leadership

Communication

Staff development

Strategic planning

Clinical leadership

Collaboration

Problem solving

Education

Bachelor's Degree in Nursing

Master's Degree in Nursing or related field OR enrollment in Master's program

5+ years supervisory nursing experience

5+ years direct leadership in hospital/patient care

Job description

This position is incentive eligible.

Introduction

Executives thrive with us! HCA Healthcare is one of the nation’s leading providers of healthcare services, comprising of over 180 hospitals and about 2,000 sites of care in 21 states and the United Kingdom. We are looking for an Assistant Chief Nursing Officer for our HCA Florida Memorial Hospital team where excellence creates excellence.

Benefits

HCA Florida Memorial Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

HCA Healthcare has expanded our influence across the healthcare industry by investing $3.5 billion in capital improvements in recent years.

Job Summary And Qualifications

The Assistant Chief Nursing Officer (ACNO) promotes high quality, patient-centered care by assisting the CNO in executive-level management of resources, strategic planning, and development. The ACNO has operational and functional responsibility for a group of patient care areas and/or special projects or initiatives. The ACNO will develop communication, knowledge, leadership, professionalism, and business skills necessary to advance to a CNO.

Major Responsibilities

Quality

• Assists CNO in formulating policies/procedures which are consistent with recognized standards of professional practice, and which reflect the intent of regulatory standards to maintain authority, accountability, and responsibility for nursing services.
• Performs regular rounds on patients, families, employees, and physicians to enhance communication, ensure alignment, oversee operations, and foster an exceptional experience.
• Ensures continuous performance improvement initiatives are designed to measure and improve the quality of care delivered and are consistent with organization priorities.
• Ensures follow-up to patient complaints and occurrence reports is thorough and timely. Identifies system problems that may contribute to errors and monitors corrective actions to ensure effective resolution.

Service

• Assumes accountability for promoting consistent, positive patient interactions that advance the agenda of unparalleled patient service.
• Maintains a patient-first philosophy and engages in service recovery when necessary.
• Supports the development and implementation of strategies to elevate the patient experience.
• Participates in creating a professional practice environment that encourages recruitment and retention of staff in the nursing department.
• Fosters a culture conducive to evidence-based practice and clinical research.
• Serves as a role model for professional and ethical conduct and accountability.

People

• Fosters independence and autonomy in all staff members in areas of responsibility. Promotes activities which encourage independent thinking/problem-solving behaviors.
• Assists in providing leadership to nurse employees that will increase engagement, create ownership of goals, and encourage active participation in decisions impacting nurse practice.
• Assumes responsibility for continuing education and developmental needs for staff. Assumes the role of preceptor/instructor for undergraduate or graduate nursing students upon request.
• Collaborates with nursing educators to ensure that learning needs of the nursing staff are promptly identified and addressed, and that orientees receive the proper preparation to become independent practitioners.
• Works collaboratively with other patient care and support departments, fostering a climate of open communication and mutual problem-solving activities. Initiates and participates in joint performance improvement activities.
• Develops and maintains close working relationships with physician colleagues and other healthcare providers in assigned areas. Collaborates with these individuals to set goals for these areas and to develop action plans for patient care or system improvements.
• Represents the nursing services at meetings as deemed necessary; participates with department leaders in designing and providing patient care and services.
• Participates in professional organizations and community healthcare-related organizations.

Growth

• Assists in planning new services that generate additional sources of profitable revenue.
• Actively participates with others in planning activities associated with design or implementation of renovation or new construction of patient care areas. Assumes primary responsibility for projects or task groups as assigned, keeping colleagues informed of the progress toward desired outcome.

Finance

• Assists the CNO in developing and managing the nursing services budget and determining a sufficient number of qualified staff to ensure high quality, patient-centered care.
• Assists in managing costs by continually seeking data that will identify opportunities and taking action to eliminate non-value costs.

Other

• Performs other duties as assigned.
• Practices and adheres to the “Code of Conduct” and “Mission and Value Statement.”

Education & Experience

• Bachelor's Degree in Nursing*Required
• Master's Degree in Nursing or related healthcare field OR current enrollment in Master's program or equivalent Required
• 5+ years of experience in a supervisory nursing role Required
• 5+ years of experience in direct leadership in a hospital or patient care environment Required

Licensure, Certifications, Training

Credential*:Required:

• Currently licensed as a registered professional nurse in the state(s) of practice and/or has an active compact license, in accordance with law and regulation.

Knowledge, Skills, Abilities, Behaviors

• Honors our Mission and Values: Ability to build trust and act with authenticity to cultivate a culture of dignity and respect.
• Communicates with Impact: Ability to deliver verbal and written information in a clear, concise, transparent, and compelling manner to effectively engage others and achieve desired results.
• Attains and Leverages Strategic Relationships: Ability to develop and strengthen collaborative relationships with both internal and external stakeholders to advance the care of our patients and the growth of HCA.
• Exhibits Service and Quality Excellence: Ability to demonstrate an uncompromising commitment to delivering exceptional care, to create an unmatched value proposition for our patients.
• Leads and Develops Others: Ability to lead others to accomplish organizational goals and objectives, to provide meaningful coaching and mentoring to increase the capabilities of individuals and teams, and to drive employee engagement.
• Exhibits Efficiency: Ability to effectively handle multiple conflicting assignments, demands, and priorities with concentrated analytical skills and great attention to detail.
• Thinks Proactively: Ability to recognize the broad or long-term implications of business decisions and plans.
• Embraces Innovation: Ability to generate and develop novel or unusual ideas and proposals which challenge status quo assumptions or pro forma operations to remove barriers and to enable success of prioritized solutions.

HCA Florida Memorial Hospital has provided quality healthcare services since 1969, giving patients access to highly-trained physicians and advanced technology. With more than 50 years of pioneering healthcare, our 450+ bed hospital is one of the region's leading acute care facilities. We offer a range of services for our patients, including 24-hour emergency care at three different locations and a Level II trauma center. Other specialized programs include our accredited Chest Pain Center, certified Stroke Center, Heart Center, Bone and Joint Center, maternity center and much more. Memorial has received the Gold Seal of Approval for Primary Stroke Centers and is sepsis-certified by the Joint Commission.

At Memorial Hospital, our care like family culture extends to our patients, our people and our Jacksonville community. We are committed to each other because when we join together, our patients are cared for in the safest and most compassionate way.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

“Bricks and mortar do not make a hospital. People do.”- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.