Assistant Center Sales Manager, Upper East Side

EWC Growth LLC.; New York (NY); On-site; USD 26,174 - 31,684; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) Plan

Paid parental leave

50% off retail products

Complimentary waxing services

Job summary

EWC Growth LLC. is seeking an Assistant Manager in New York City to lead the front‑of‑house team and create exceptional guest experiences while managing staff. You will work closely with the Center Sales Director to drive sales and KPIs through effective guest services.

The ideal candidate will have management experience, strong communication skills, and the ability to work in a fast-paced retail environment. Compensation includes an hourly wage of $19–$23 plus commission and comprehensive benefits.

Qualifications

• 2+ years of management experience, preferably in a retail environment.
• Knowledge of POS and Computerized Scheduling Systems.
• Ability to communicate effectively and organize tasks in a fast-paced environment.

Responsibilities

• Lead front‑of‑house team and ensure exceptional guest experiences.
• Train, schedule, and evaluate associates.
• Manage customer satisfaction and service delivery.
• Handle weekly bank deposits and inventory management.

Skills

Management experience

Knowledge of POS systems

Interpersonal and communication skills

Organizational skills

Job description

Our Assistant Manager (ACSM) is responsible for leading our front‑of‑house team on creating an exceptional guest experience and ensuring all EWC Growth core values are consistently applied. As a member of the center leadership team, you will partner with the Center Sales Director to drive KPIs and sales through guest acquisition, retention, retail product sales, and team development. This is a full‑time, hourly position.

Responsibilities

• Helps with personnel management, which includes training, scheduling, and coaching associates
• Schedules shifts and helps facilitate weekly or monthly Strut or one‑on‑one meetings
• Reviews daily employee timesheets and submits for payroll processing
• Monitors, evaluates, and helps maximize customer service delivery and customer satisfaction
• Administers check‑ins and check‑outs as required
• Processes guest payments, refunds, and appointment requests as required
• Organizes the Reservation Book based on Guest requests and Associate availability
• Responsible for educating all guests on benefits and savings of Wax Passes and consistency with waxing to result in package sales
• Helps develop and implement the store marketing program
• Assists with inventory (retail and COGS) and reviews all inventory counts on a weekly and monthly basis
• Helps oversee Center maintenance, including cleanliness, safety, and organization
• Onboards and trains all new Guest Service Associates
• Co‑Leads Strut sessions with Center Manager
• Responsible for weekly bank deposits and reconciliation of cash received
• Ensures all areas of the Center, including storage room and desk, are neat, clean, and organized
• Performs other duties as assigned

Qualifications

• 2+ years of management experience, preferably in a retail environment; Key Holders strongly encouraged to apply
• Knowledge of POS systems
• Knowledge of Computerized Scheduling Systems
• Excellent interpersonal and communication skills, including written communication
• Strong organizational skills with the ability to work in a fast‑paced environment
• Ability to operate machinery such as a copy or fax machine
• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift 15 pounds at a time

Compensation & Benefits

• $19–$23 per hour (determined based on experience) + up to $6,000 in annual commission based on monthly sales targets + additional commission collected on wax passes sold
• Medical, Dental, and Vision insurance
• 401(k) Plan
• Life Insurance policy
• Paid parental leave
• 50% off retail products
• Complimentary waxing services at any of our centers

EWC Growth participates in E‑Verify. All offers of employment are contingent upon the successful completion of the E‑Verify process.