Assistant Center Sales Manager, Burlington

EWC Growth; Burlington (MA); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401k Plan

Life Insurance policy

Paid parental leave

50% off retail products

Complimentary waxing services at our‑|

Job summary

EWC Growth is seeking an Assistant Manager in Burlington, MA to lead our front of house team and drive guest satisfaction. You will partner with the Center Sales Director to grow KPI's, sales, and customer loyalty while developing staff and ensuring smooth daily operations.

The role is full-time, hourly, with compensation including hourly pay plus commissions and benefits. You will train, schedule, and coach associates, and help manage marketing, inventory, and store operations.

Qualifications

• 2+ years of management experience, preferably in retail.
• Knowledge of POS systems and scheduling software.
• Excellent communication and organizational skills.

Responsibilities

• Lead front of house team and manage guest experience.
• Coordinate scheduling, training, and coaching.
• Oversee payments, refunds, and appointments.
• Assist with store marketing and inventory management.
• Ensure store cleanliness, safety, and organization.
• Onboard new guest service associates.
• Co-lead Strut sessions with Center Manager.

Skills

Interpersonal communication

POS systems

Scheduling software

Retail experience

Tools

POS systems

Computerized Scheduling Systems

Job description

Our Assistant Manager (ACSM) is responsible for leading our front of house team on creating an exceptional guest experience and ensuring all EWC Growth core values are consistently applied. As a member of the center leadership team, you will partner with the Center Sales Director to drive KPI's + sales through guest acquisition, retention, retail product sales, and team development. This is a full time, hourly position.

Responsibilities

• Helps with personnel management, which includes training, scheduling, and coaching associates
• Schedules shifts and helps facilitate weekly or monthly Strut or one on one meetings
• Reviews daily employee timesheets and submits for payroll processing
• Monitors, evaluates, and helps maximize customer service delivery and customer satisfaction
• Administer check-ins and check-outs as required
• Process guest payments, refunds, and appointment requests as required
• Organize the Reservation Book based on Guest requests and Associate availability
• Responsible for educating all guests on benefits and savings of Wax Passes and consistency with waxing which will result in package sales
• Helps develop and implement the store marketing program
• Assists with inventory (retail and COGS) and reviews all inventory counts on a weekly and monthly basis
• Helps oversee Center maintenance, including cleanliness, safety, and organization
• Onboards and trains all new Guest Service Associates
• Co-Leads Strut sessions with Center Manager
• Responsible for weekly bank deposits and reconciliation of cash received
• Ensure all areas of the Center, including storage room and desk are neat, clean and organized
• Performs other duties as assigned

Requirements

• 2+ years of management experience, preferably in a retail environment; Key Holders strongly encouraged to apply
• Knowledge of POS systems
• Knowledge of Computerized Scheduling Systems
• Excellent interpersonal and communication skills including written communication
• Strong organizational skills with the ability to work in a fast-paced environment
• Ability to operate machinery such as a copy or fax machine
• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift 15 pounds at a time

Benefits

• $19-$23 per hour (determined based on experience) + up to $6k in annual commission based on monthly sales targets + additional commission collected on wax passes sold
• Medical, Dental, and Vision insurance
• 401k Plan
• Life Insurance policy
• Paid parental leave
• 50% off retail products
• Complimentary waxing services at any of our centers!

EWC Growth participates in E-Verify. All offers of employment are contingent upon the successful completion of the E-Verify process.