Assistant Center Sales Manager, Burlington

European Wax Center; Burlington (MA); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401k Plan

Life Insurance policy

Paid parental leave

50% off retail products

Complimentary waxing services

Employee discount

Job summary

European Wax Center in Burlington, MA is seeking an Assistant Manager to lead our front of house team and partner with the Center Sales Director to drive KPIs and sales through guest acquisition, retention, and retail product sales. This full-time hourly role requires strong leadership and excellent guest service.

You will coach associates, manage schedules, and help run the store marketing program while ensuring inventory accuracy, cleanliness, and operational efficiency.

Qualifications

• 2+ years of management experience, preferably in retail.
• Knowledge of POS systems and scheduling software.
• Excellent interpersonal and written communication skills.

Responsibilities

• Lead front-of-house team to deliver an exceptional guest experience.
• Schedule shifts and facilitate weekly or monthly meetings.
• Review daily timesheets and submit for payroll processing.
• Monitor customer service delivery and satisfaction.
• Process guest payments, refunds, and appointment requests.
• Educate guests on Wax Pass benefits and drive package sales.
• Develop and implement store marketing programs.
• Oversee inventory counts and center maintenance.
• Onboard and train new Guest Service Associates.
• Manage weekly cash deposits and reconciliation.

Skills

Management

POS systems

Scheduling software

Customer service

Communication

Tools

Scheduling software

Job description

Our Assistant Manager (ACSM) is responsible for leading our front of house team on creating an exceptional guest experience and ensuring all EWC Growth core values are consistently applied. As a member of the center leadership team, you will partner with the Center Sales Director to drive KPI's + sales through guest acquisition, retention, retail product sales, and team development. This is a full time, hourly position.

Responsibilities

• Helps with personnel management, which includes training, scheduling, and coaching associates
• Schedules shifts and helps facilitate weekly or monthly Strut or one on one meetings
• Reviews daily employee timesheets and submits for payroll processing
• Monitors, evaluates, and helps maximize customer service delivery and customer satisfaction
• Administer check-ins and check-outs as required.
• Process guest payments, refunds, and appointment requests as required.
• Organize the Reservation Book based on Guest requests and Associate availability
• Responsible for educating all guests on benefits and savings of Wax Passes and consistency with waxing which will result in package sales.
• Helps develop and implement the store marketing program
• Assists with inventory (retail and COGS) and reviews all inventory counts on a weekly and monthly basis.
• Helps oversee Center maintenance, including cleanliness, safety, and organization
• Onboards and trains all new Guest Service Associates
• Co-Leads Strut sessions with Center Manager
• Responsible for weekly bank deposits and reconciliation of cash received
• Ensure all areas of the Center, including storage room and desk are neat, clean and organized
• Performs other duties as assigned

• 2+ years of management experience, preferably in a retail environment; Key Holders strongly encouraged to apply
• Knowledge of POS systems
• Knowledge of Computerized Scheduling Systems
• Excellent interpersonal and communication skills including written communication
• Strong organizational skills with the ability to work in a fast-paced environment
• Ability to operate machinery such as a copy or fax machine
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at a time

• $19-$23 per hour (determined based on experience) + up to $6k in annual commission based on monthly sales targets + additional commission collected on wax passes sold
• Medical, Dental, and Vision insurance
• 401k Plan
• Life Insurance policy
• Paid parental leave
• 50% off retail products
• Complimentary waxing services at any of our centers!

EWC Growth participates in E-Verify. All offers of employment are contingent upon the successful completion of the E-Verify process.