Assistant Center Manager

Workstream; Cockeysville (MD); On-site; USD 23,419 - 31,684; Full time

Benefits offered by this job

Competitive hourly wage

Bonuses

Training

Paid time off

401k

Medical/Dental/Vision

Discount on waxing/products

Growth opportunities

Job summary

European Wax Center seeks an Assistant Manager with a passion for sales and people development to lead daily operations and drive performance at a high-volume location. The role emphasizes guest satisfaction, coaching, and data-driven improvement.

You will oversee scheduling, inventory, and reporting while supporting a team focused on achieving sales goals and delivering a superior guest experience. Flexibility to work days, evenings, and weekends is required.

Qualifications

• Must have proven track record of success with sales and team building.
• Ability to work a flexible schedule including days, evenings and weekends.
• Experience coaching and training staff to meet performance targets.

Responsibilities

• Drive location to achieve sales goals and deliver exceptional customer service.
• Coach performance through metrics and develop associates’ growth.
• Organize systems/processes aligned with franchise standards.
• Create visual reports using Excel, Word and PowerPoint; handle scheduling, inventory and reporting.
• Organize outreach and marketing events.

Skills

People & sales passion

Trainer & motivator

Brand enthusiasm

Customer service

Communication skills

Flexible schedule

Education

HS diploma or equivalent

2 years customer service

2 years sales

Job description

European Wax Center, the fastest growing company in the beauty lifestyle category, is seeking an exceptional Assistant Manager with a passion for sales, team building and training to oversee operations and drive performance.

** Must have proven track record of success with sales and team building and be able to work a flexible schedule including days, evenings and weekends **

If you share our passion for beauty, consistently exceeding guest expectations, thrive in an environment that rewards great performance and want to assist in leading a top performing team in the European Wax Center family, then this is the place for you! As an Assistant Manager, you will be assisting in all aspects of daily operations with a focus on achieving sales goals and delivering exceptional customer service.

Job Responsibilities:

• Drive this top performing location to break national company records Infuse the team with a passion for creating outstanding customer experiences
• Foster a positive work environment that encourages ideas and innovative problem solving
• Coach performance through available metrics and encourage associate's professional growth through achievement and accountability
• Implement and execute systems/process consistent with a high performing franchise
• Create visual tracking and analytical reports using Excel, Word and Power Point 80% of time is customer facing, however you will also be responsible for administrative tasks including, but not limited to, scheduling, inventory and reporting
• Organize outreach and marketing events

Required Skills:

• A passion for people and sales!
• Demonstrated success as an effective trainer and motivator to create a winning team
• Be enthusiastic about our brand, outgoing, energetic, resourceful and detail oriented
• Exceptional customer service and social skills including ability to communicate effectively in all situations including guest relations, conflict resolution, individual coaching and group presentations
• Demonstrate the ability to evaluate issues, establish priorities and adjust direction when necessary
• Ability to work flexible schedule including days/evening/weekends

Requirements

• High school diploma or equivalent
• 2 year experience in Customer Service preferred
• 2 year experience in Sales preferred
• Reliable means of transportation

Benefits

Career Growth

• Competitive Hourly Wage PLUS Bonuses
• Ongoing extensive European Wax Center operational training
• Paid time off
• 401k
• Medical/Dental/Vision Insurance available
• Employment growth opportunities
• Discount on waxing/products
• Previous EWC, Massage Envy and/or Millennium Software experience a plus

About European Wax Center:

The foundation of European Wax Center’s success is to get guests and keep them coming back. Everything we do and say revolves around this one, clear goal. From our unique set of product and service offerings, to the unforgettable experience each associate provides, to our dedication to proper skin care education, our priority is to help each guest feel gorgeous and confident by revealing their beautiful skin. How do we achieve this goal? It starts with articulating our goal and our vision for the future. It starts with everyone understanding our defined strategy and how they each fit into the bigger picture. It starts with us being consistent in everything we do. And, finally, it starts with every Franchisee, Center Manager, Assistant Manager and Associates playing their special role in our STRUT community. We want to be known as a brand people love working with, not only for the results, but because of how great it feels.

European Wax Center began as a family-owned business. Since 2004, we’ve provided our guests with a first-class waxing experience centering around:

• Our proprietary Comfort Wax®
• Private waxing suites
• A crisp, clean environment
• And the most professionally trained estheticians in the industry

From day one, we’ve been putting our values into action to delight our guests with an exceptional waxing experience.

EWC is an equal opportunity employer

Job Type: Full-time

Schedule: 8 hour shift

Work Location: Beaverton

Multiple locations

Benefit Conditions:

Waiting period may apply

Only full-time employees eligible

Work Remotely: No

Work Location: Multiple Locations