Assistant Center Manager

European Wax Center; Kearny (NJ); On-site; USD 24,796 - 34,440; Full time

Benefits offered by this job

Competitive hourly wage plus bonuses

Ongoing extensive operational training

401k

Medical and dental insurance

Employment growth opportunities

Discount on waxing/products

Job summary

European Wax Center in Kearny, NJ is looking for an Assistant Manager to oversee operations and drive sales performance. This full-time role involves leading a high-performing team, coaching staff, and delivering exceptional customer experiences. Candidates should possess a high school diploma and ideally have 2+ years of experience in customer service and sales. Benefits include a competitive hourly wage with bonuses, ongoing training, and opportunities for advancement.

Qualifications

• 2 years of experience in customer service preferred.
• 2 years of experience in sales preferred.
• Reliable means of transportation.

Responsibilities

• Drive sales performance to break national records.
• Foster a positive work environment for innovative problem-solving.
• Coach team performance and promote professional growth.
• Manage administrative tasks including scheduling and inventory.
• Organize outreach and marketing events.

Skills

Passion for people and sales

Effective training and motivation

Exceptional customer service

Strong communication skills

Detail-oriented

Education

High school diploma or equivalent

Tools

Excel

Word

PowerPoint

Zenoti software

Job description

European Wax Center, the fastest growing company in the beauty lifestyle category, is seeking an exceptional Assistant Manager with a passion for sales, team building and training to oversee operations and drive performance.

Must have proven track record of success with sales and team building and be able to work a flexible schedule including days, evenings and weekends.

If you share our passion for beauty, consistently exceeding guest expectations, thrive in an environment that rewards great performance and want to assist in leading a top performing team in the European Wax Center family, then this is the place for you! As an Assistant Manager, you will be assisting in all aspects of daily operations with a focus on achieving sales goals and delivering exceptional customer service.

Job Responsibilities

• Drive this top performing location to break national company records.
• Infuse the team with a passion for creating outstanding customer experiences.
• Foster a positive work environment that encourages ideas and innovative problem solving.
• Coach performance through available metrics and encourage associates' professional growth through achievement and accountability.
• Implement and execute systems/process consistent with a high performing franchise.
• Create visual tracking and analytical reports using Excel, Word and PowerPoint; 80% of time is customer facing, however you will also be responsible for administrative tasks including scheduling, inventory and reporting.
• Organize outreach and marketing events.

Required Skills

• A passion for people and sales!
• Demonstrated success as an effective trainer and motivator to create a winning team.
• Be enthusiastic about our brand, outgoing, energetic, resourceful and detail oriented.
• Exceptional customer service and social skills including ability to communicate effectively in all situations including guest relations, conflict resolution, individual coaching and group presentations.
• Demonstrate the ability to evaluate issues, establish priorities and adjust direction when necessary.
• Ability to work flexible schedule including days, evenings and weekends.

Requirements

• High school diploma or equivalent.
• 2 year experience in customer service preferred.
• 2 year experience in sales preferred.
• Reliable means of transportation.

Benefits

• Competitive hourly wage plus bonuses.
• Ongoing extensive European Wax Center operational training.
• 401k.
• Medical and dental insurance available.
• Employment growth opportunities.
• Discount on waxing/products.
• Previous EWC, Massage Env, Hand and Stone and/or Zenoti software experience a plus.

European Wax Center is an equal opportunity employer.

Job Type: Full-time. Schedule: 8 hour shift. Work Location: Beaverton (multiple locations). Work Remotely: No. Benefit Conditions: Waiting period may apply. Only full-time employees eligible.