Assistant Center Manager

European Wax Center, Inc.; Memphis (TN); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Discounted waxing services

Competitive hourly wage

Employer-paid basic life and AD&D 보험

Employer-subsidized health insurance

Paid Time-Off (PTO)

Employee referral program

Job summary

European Wax Center in Memphis is seeking an Assistant Center Manager to lead daily operations, drive sales, and deliver exceptional guest service. You will train and coach staff, recruit and retain beauty professionals, and oversee center performance and events to ensure a premium guest experience.

This role emphasizes a high-energy, customer-focused environment with competitive hourly pay and performance bonuses.

Qualifications

• Proven track record of success with sales and customer service.
• Effective communication in guest relations, conflict resolution, coaching and presentations.
• Enthusiasm for the brand and beauty industry.
• Outgoing, energetic, resourceful and detail oriented.
• Able to evaluate issues, set priorities and pivot when needed.
• Able to work a flexible schedule including days, evenings and weekends.

Responsibilities

• Lead by example and drive a passion for creating outstanding guest experiences.
• Ensure every guest has a memorable and inviting experience.
• Train and coach Associates.
• Support and promote a positive, fun, performance-oriented workplace culture.
• Recruit, train and retain Sales Associates and Estheticians.
• Sell Wax Passes and drive sales.
• Oversee loss prevention, expense control, and center cleanliness.
• Foster a culture that encourages new ideas and problem solving.
• Implement systems and processes for high performance.
• Organize outreach and marketing events.
• Demonstrate effective training and motivation for the team.

Skills

Sales skills

Customer service

Leadership

Communication

Coaching

Staff training

Event planning

Recruiting

Loss prevention

Job description

European Wax Center is looking for an Assistant Center Manager to support all aspects of daily center operations while focusing on achieving sales goals and delivering exceptional customer service. As an Assistant Center Manager, you will be responsible for:

• Leading by example and infusing the team with a passion for creating outstanding guest experiences
• Ensuring every guest has a memorable and inviting experience
• Training & coaching Associates
• Supporting and enhancing a positive, fun and performance-oriented workplace culture
• Recruiting, training and retaining Sales Associates and Estheticians
• Selling Wax Passes
• Overseeing loss prevention, expense control and center cleanliness
• Fostering a positive work environment that encourages new ideas and innovative problem solving
• Implementing and executing systems/processes consistent with a high performing franchise
• Organizing outreach and marketing events
• Demonstrating success as an effective trainer and motivator to your team

Why You'll Love This Job: You’ll have the opportunity to be part of a successful team and well-organized business while growing your career with the fastest growing company in the beauty lifestyle category.Working in a beautiful, modern facility, you’ll leverage your passion for beauty and exceeding guest expectations in a fun and safe workplace. You'll earn competitive pay plus performance incentives.

• Must have proven track record of success with sales and customer service
• Effective communication skills in all situations such as guest relations, conflict resolution, individual coaching and group presentations
• Enthusiasm for the brand and beauty industry
• Outgoing, energetic, resourceful and detail oriented
• Demonstrate the ability to evaluate issues, establish priorities and pivot direction when necessary
• Able to work a flexible schedule including days, evenings and weekends

• Discounted waxing services and retail products
• Competitive hourly wage plus performance bonuses.
• Employer-paid basic life and AD&D insurance
• Employer-subsidized health insurance and other supplemental insurance offers
• Paid Time-Off (increases with tenure)
• Employee referral and guest referral programs

About Us: European Wax Center is a nation-wide company that provides professional waxing services to anyone looking to flaunt smooth skin. Our facilities are modern, clean, and sanitary and include private suites. Our specialists are licensed and trained to deliver an exceptional wax experience. For more information about European Wax Center, or for information about a career with us, visit waxcenter.com. We can also be found on Facebook, Instagram, and TikTok.

EWC Staffing LLC is proud to be an Equal Employment Opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We also highly value authenticity.