Assistant Cashier Manager

Arlettie Paris; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Arlettie Paris in New York, a luxury fashion brand, seeks an Assistant Cashier Manager to lead a team of 3–7 cashiers weekly and ensure transactions are accurate while delivering exceptional customer service amid high customer traffic.

You will coordinate with Account Managers on pricing and sales performance, manage payments, train staff, and liaise with Finance for daily cash counts and reconciliations. Proficiency in Excel and PowerPoint is required.

Qualifications

• Minimum 2 years in a similar role in fashion and luxury retail.
• Experience with high-traffic stores or outlets preferred.
• Strong client service orientation and diplomacy.
• Proficient in Excel and PowerPoint.

Responsibilities

• Oversee weekly price integration into POS and tag creation.
• Coordinate with Account Managers on operations and sales performance.
• Relay client feedback to sales team to maximize revenue.
• Train and upskill cash desk staff.
• Supervise cash desk team with Cashier Manager; lead weekly meetings.
• Play active role in processing customer payments.
• Oversee reception and information; manage queues and payment methods.
• Handle complaints and maintain smooth checkout flow.
• Perform daily cash counts and reconciliations; identify discrepancies.

Tools

Excel

PowerPoint

Job description

Avant-garde and unique, Arlettie has been captivating audiences with its "event" sales for over 20 years. By creating exceptional experiences, Arlettie has established itself as a European leader in organizing unique private sales both in showrooms and online. Our spaces in Paris, London, Milan, and now New York, host the biggest names in luxury. Every week, Arlettie showrooms transform to showcase prestigious fashion, jewelry, leather goods, and accessories houses.

With the recent launch of an e-shop, Arlettie has expanded its showroom network, bringing the joys of modern shopping to a wider audience. With a customer base of over 300,000 members, Arlettie curates an exclusive sales calendar, offering a unique shopping experience to our community.

Mission:

In this position, the Assistant Cashier Manager will work with a team of 3 to 7 cashiers each week. He/she is responsible for ensuring that transactions are accurately recorded and processed in accordance with the partner brand's specifications, and providing excellent customer service while ensuring the smooth flow of large numbers of visitors. In this capacity, he/she acts as a true ambassador for the Arlettie brand.

Your main responsibilities will include:

Liaison with the Account Management team:

• Oversee the weekly integration of prices into the POS system and the creation of price tags in the showroom, based on information provided by the Account Managers.
• Coordinate with Account Managers on commercial operations and sales performance.
• Relay client feedback to the sales team to maximize revenue opportunities.
• Train and upskill assigned cash desk staff.
• Supervise the team with the Cashier Manager, organize workflow, communicate procedures, and highlight specific requirements from partner brands.
• Lead weekly team meetings with Cashier Manager to present cash desk procedures, share commercial updates during events, and communicate daily sales targets.
• Play an active and operational role in collecting payments from our customers.

Cash desk organization and supervision:

• Oversee client reception and information, ensuring smooth operations across all payment methods, exchanges, and purchases processed by the staff.
• Optimize the customer checkout experience: manage queues and cashier breaks according to customer traffic.
• Handle client relations and manage complaints when necessary.

Liaison with the Finance Department:

• Perform daily cash counts and reconciliations between reported sales and actual transactions for each cash desk.
• Identify and justify any discrepancies.

Profile Requirements:

Smiling, dynamic, reliable, and responsible, you possess strong interpersonal skills and a genuine sense of sales and client service. You are confident in team management and leadership.

You have at least 2 years of successful experience in a similar role within the fashion and luxury sector, ideally in large retail spaces with high customer traffic (outlet stores and/or mass-market stores).

Welcoming and attentive, you demonstrate diplomacy and adaptability. Perseverance, patience, and resilience are essential assets for success in this position.

Our activity requires strong stress management and the ability to follow procedures and processes.

You are proficient with IT tools, particularly Excel and PowerPoint.