Temporary Sales Support Associate

FashionUnited; Los Angeles (CA); On-site; USD 2,066,400 - 2,755,200; Part time

Job summary

Coach is seeking a Sales Support Associate in Los Angeles to deliver warm, professional service at the cash wrap and on the sales floor. You will help maintain stock, assist customers, and support merchandising efforts in a fast-paced luxury environment.

The role emphasizes accurate cash handling, proactive customer engagement, and collaboration with team members to ensure a seamless shopping experience. Strong English skills are required.

Qualifications

• Minimum 1 year of retail experience, preferably luxury retail.
• Strong customer service and communication skills.
• Experience with cash registers and basic computer use.
• Knowledge of fashion trends and product releases is a plus.
• Excellent command of English, both spoken and written.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Operate POS accurately and maintain cash wrap organization.
• Assist with stock reception, merchandising, and shelf replenishment.
• Support social media engagement and brand representation.
• Maintain store cleanliness and visual merchandising standards.
• Process shipments and transfers; report discrepancies.
• Respond to customer requests promptly and collaborate with team.
• Protect store assets and comply with loss prevention guidelines.

Skills

Retail experience

Customer service

Cash handling

Product knowledge

English proficiency

Job description

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.
Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role.

Key responsibilities

Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.

Serve as a brand ambassador internally and in the local market; support social media engagement.

Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.

Suggest add-on products, promote gift cards, and capture customer information where permitted.

Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.

Manage stock levels, replenish sales floor, and execute visual merchandising updates.

Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.

Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Requirements

• 1+ of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment. A combination of education and experience will be considered
• Possesses current knowledge of fashion trends and competition in the marketplace.
• Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency. (for EU)

Schedule: Abilitytoworkaflexiblescheduleto meet business needs—including nights, weekends, peakbusy season, and high-traffic retail days(including, but