Assistant Case Manager I: Patient Care & Scheduling Support

Alaska Native Tribal Health Consortium (ANTHC); Anchorage (AK); On-site; USD 42,000 - 64,000; Full time

Job summary

Alaska Native Tribal Health Consortium is seeking an Assistant Case Manager I to support case management in scheduling, reception, and records maintenance. The role involves coordination with hospital clinics, patient referrals, and ensuring follow-up after provider visits.

Under close supervision, you will assist with scheduling, data entry in electronic health records, and basic insurance verification. A high school diploma or GED is required, with a focus on organization and patient support.

Qualifications

• Knowledge of customer service concepts and practice.
• Knowledge of multi-line telephone systems operation.
• Knowledge of privacy laws and regulations.
• Knowledge of basic medical terminology and clinic systems.
• Skill in oral and written communication.
• Skill in operating a personal computer utilizing a variety of software applications.
• Skill in operating office equipment such as copiers and fax machines.
• Skill in maintaining and updating clinical schedules.
• Skill in establishing and maintaining cooperative working relationships with others.
• Skill in managing multiple priorities and tasks.

Responsibilities

• Ensures all charts and medical records are available for scheduled appointments or as requested.
• Coordinates patient referrals, and ensures appropriate follow-up after provider sees patient.
• Assists with routine referrals per standard protocol, to include scheduling diagnostic studies, clinic appointments, telemedicine visits, field clinics, and verifies patient travel/housing arrangements.
• Assists nursing staff with admissions, lab/radiology order entry, and electronic forms.
• Verifies that records of patient treatment are complete, accurate, and properly entered in the chart before forwarding to the Medical Records department.
• Utilizes tracking systems for patients in electronic health record and scheduling systems to maintain an appropriate database of patients requiring follow-up.
• Creates new records for patients in electronic health record.

Education

High school diploma or GED

Job description

Alaska Native Tribal Health Consortium is seeking an Assistant Case Manager I to support case management in scheduling, reception, and records maintenance. The role involves coordination with hospital clinics, patient referrals, and ensuring follow-up after provider visits.

Under close supervision, you will assist with scheduling, data entry in electronic health records, and basic insurance verification. A high school diploma or GED is required, with a focus on organization and patient support.