Assistant Case Manager II - GI Clinic

Alaska Native Tribal Health Consortium (ANTHC); Anchorage (AK); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Retirement Contributions

Paid Time Off

Tuition Discounts

On-Site Child Care

Employee Assistance Program

Job summary

A healthcare organization in Alaska seeks an Assistant Case Manager II. This role supports Case Managers through scheduling and records maintenance, coordinates patient referrals, and assists nursing staff with admissions and orders. Candidates should have a high school diploma, 2 years of case management experience, and skills in customer service and communication. The position offers various benefits and opportunities for professional development.

Qualifications

• Knowledge of the Alaska Tribal Health System and culture
• 2 years of case management experience or equivalent education/training
• Skill in managing concurrent priorities and deadlines

Responsibilities

• Support Case Managers through scheduling and records maintenance.
• Coordinate patient referrals and ensure follow-up.
• Assist nursing staff with admissions and radiology orders.
• Verify that patient treatment records are complete.
• Respond promptly to phone calls and maintain files.

Skills

Customer service concepts

Multi-line telephone systems operation

Privacy laws and regulations

Basic medical terminology

Oral and written communication

Computer software applications

Office equipment operation

Clinical schedule maintenance

Cooperative working relationships

Multi-task management

Education

High school diploma or GED equivalent

Job description

Alaska Native Tribal Health Consortium has a hiring preference for qualified Alaska Native and American Indian applicants pursuant to P.L. 93-638 Indian Self Determination Act.

Benefits

• Medical Insurance provided through the Federal Employee Health Benefits Program as a Tribal Employee, with over 20 plans and tiers.
• Cost-Share Dental and Vision Insurances
• Discounted Pet Insurance
• Retirement Contributions with Pre-Tax or Roth options into a 403(b).
• 401(a) ANTHC Retirement Plan: After one year of employment, ANTHC will begin making matching contributions of up to 5% of your eligible pay, based on your own contributions. In addition, you may be eligible for an annual discretionary contribution of up to 3% from the employer.
• Paid Time Off starts immediately, earning up to 6 hours per pay period, with paid time off accruals increasing based on years of service.
• Eleven Paid Holidays
• Paid Parental Leave or miscarriage/stillbirth eligibility after six months of employment.
• Basic Short/Long Term Disability premiums, Accidental Death and Dismemberment (AD&D) Insurance, and Basic Life Insurance are covered 100% by ANTHC, with additional options for Short-Term Disability Buy-Up Coverage and Voluntary Life for yourself and your family members.
• Flexible Spending Accounts for Healthcare and Dependent Care.
• Ancillary Cash Benefits for accident, hospital indemnity, and critical illness.
• On-Site Child Care Facility with expert-designed classrooms for early child development and preschool.
• Employee Assistance Program with support for grief, financial counseling, mental/emotional health, and discounted legal advice.
• Tuition Discounts for you and your eligible dependents at Alaska Pacific University.
• On-Site Training Courses and Professional Development Opportunities.
• License and certification reimbursements and occupational insurance for medical staff.
• Gym Access to Alaska Pacific University includes a salt water pool, rock climbing, workout gym, and steep discounts for outdoor equipment rentals.
• Emergency Travel Assistance
• Education Assistance or Education leave eligibility.
• Discount program for travel, gym memberships, amusement parks, and more.

Summary

Under close supervision, supports Case Managers in the department through scheduling, reception, records maintenance, coordination with other hospital clinics, and general assistance.

Assistant Case Manager II employees perform work under minimal supervision at a higher level, and may be assigned to train Assistant Case Manager I employees.

Responsibilities

All levels

Work under the direction of department leadership.

Patient Care Coordination

• Ensures all charts and medical records are available for scheduled appointments or as requested.
• Coordinates patient referrals, and ensures appropriate follow-up after provider sees patient.
• Assists with routine referrals per standard protocol, to include scheduling diagnostic studies, clinic appointments, telemedicine visits, field clinics, and verifies patient travel/housing arrangements.
• Assists nursing staff with admissions, lab/radiology order entry, and electronic forms.
• Verifies that records of patient treatment are complete, accurate, and properly entered in the chart before forwarding to the Medical Records department.
• Utilizes tracking systems for patients in electronic health record and scheduling systems to maintain an appropriate database of patients requiring follow-up.
• Creates new records for patients in electronic health record.

Insurance Verification

• Confirms patient insurance eligibility.
• Updates insurance changes or any changes affecting third party billing in electronic health record.

Clerical Duties

• Provides prompt response to phone calls/messages, mail, faxes, or patient portal messages.
• Assists in maintaining a variety of files, logs and registers.
• May maintain fax log for department.
• Obtains medical reports or health information from other facilities or providers.
• Communicates with other ANMC departments and/or Tribal Health Organizations (THOs) to coordinate with other departments or THOs as needed.
• Performs routine referrals in conjunction with medical providers; schedules diagnostic studies, clinic appointments. Confirms complex travel and/or living arrangements for patients.
• Screens each referral for previous visits and eligibility status before determining appointment type and tests needed prior to visit.
• Schedules same day appointments and ensures all information pertaining to visit is available. Is able to schedule all tests needed prior to appointment using department guidelines and goals.
• May assist the department leadership in developing and maintaining Cerner and field schedules.
• May order office supplies.
• Adheres to organization and department attendance guidelines.

All levels perform other duties as assigned.

Knowledge and Skills

• Knowledge of customer service concepts and practice.
• Knowledge of multi-line telephone systems operation.
• Knowledge of privacy laws and regulations.
• Knowledge of basic medical terminology and clinic systems.
• Skill in oral and written communication.
• Skill in operating a personal computer utilizing a variety of software applications.
• Skill in operating office equipment such as copiers and fax machines.
• Skill in maintaining and updating clinical schedules.
• Skill in establishing and maintaining cooperative working relationships with others.
• Skill in managing multiple priorities and tasks.

Assistant Case Manager II & III

• Knowledge of Alaska Tribal Health System, ANTHC, and Alaska Native culture(s) and organizations.
• Skill in managing multiple priorities and tasks concurrently and meeting deadlines.
• Skill in supervisory communication and management.

Minimum Education Qualification

A high school diploma or GED equivalent.

Minimum Experience Qualification

Non-Supervisory – A Minimum of 2 years of case management experience. An equivalent combination of relevant education and/or training may be substituted for experience.