Assistant Case Manager - Continuum of Care

Alaska Native Tribal Health Consortium (ANTHC); Anchorage (AK); On-site; USD 38,000 - 50,000; Full time

Benefits offered by this job

Medical Insurance

Paid Time Off

Gym Access

Job summary

The Alaska Native Tribal Health Consortium is seeking an Assistant Case Manager I to support the Case Managers by scheduling, maintaining records, and coordinating with other clinics. The role requires teamwork under supervision and a high school diploma.

Responsibilities include ensuring patient records are complete and coordinating referrals. The organization offers competitive benefits, including medical insurance and paid time off.

Qualifications

• Knowledge of customer service concepts and practices.
• Knowledge of privacy laws and regulations.
• Skill in oral and written communication.

Responsibilities

• Supports Case Managers with scheduling and records maintenance.
• Coordinates patient referrals and ensures follow-up.
• Assists nursing staff with admissions and order entry.

Skills

Customer service knowledge

Multi-line telephone systems

Basic medical terminology

Education

High school diploma or GED equivalent

Tools

Personal computer

Office equipment

Job description

The Alaska Native Tribal Health Consortium is a non‑profit Tribal health organization designed to meet the unique health needs of Alaska Native and American Indian people living in Alaska. In partnership with the more than 171,000 Alaska Native and American Indian people that we serve and the Tribal health organizations of the Alaska Tribal Health System, ANTHC provides world‑class health services, which include comprehensive medical services at the Alaska Native Medical Center, wellness programs, disease research and prevention, rural provider training and rural water and sanitation systems construction.

ANTHC is the largest, most comprehensive Tribal health organization in the United States, and Alaska’s second‑largest health employer with more than 3,100 employees offering an array of health services to people around the nation’s largest state.

Our vision: Alaska Native people are the healthiest people in the world.

Benefits Package

• Medical Insurance provided through the Federal Employee Health Benefits Program as a Tribal Employee, with over 20 plans and tiers.
• Cost-Share Dental and Vision Insurances
• Discounted Pet Insurance
• Retirement Contributions with Pre‑Tax or Roth options into a 403(b).
• 401(a) ANTHC Retirement Plan: After one year of employment, ANTHC will begin making matching contributions of up to 5% of your eligible pay, based on your own contributions. In addition, you may be eligible for an annual discretionary contribution of up to 3% from the employer.
• Paid Time Off starts immediately, earning up to 6 hours per pay period, with paid time off accruals increasing based on years of service.
• Eleven Paid Holidays
• Paid Parental Leave or miscarriage/stillbirth eligibility after six months of employment
• Basic Short/Long Term Disability premiums, Accidental Death and Dismemberment (AD&D) Insurance, and Basic Life Insurance are covered 100% by ANTHC, with additional options for Short-Term Disability Buy-Up Coverage and Voluntary Life for yourself and your family members.
• Flexible Spending Accounts for Healthcare and Dependent Care.
• Ancillary Cash Benefits for accident, hospital indemnity, and critical illness.
• On‑Site Child Care Facility with expert-designed classrooms for early child development and preschool.
• Employee Assistance Program with support for grief, financial counseling, mental/emotional health, and discounted legal advice.
• Tuition Discounts for you and your eligible dependents at Alaska Pacific University.
• On‑Site Training Courses and Professional Development Opportunities.
• License and certification reimbursements and occupational insurance for medical staff.
• Gym Access to Alaska Pacific University includes a salt water pool, rock climbing, workout gym, and steep discounts for outdoor equipment rentals.
• Emergency Travel Assistance
• Education Assistance or Education leave eligibility
• Discount program for travel, gym memberships, amusement parks, and more.

Visit us online at www.anthc.org or contact Recruitment directly at [e-mail].

Alaska Native Tribal Health Consortium has a hiring preference for qualified Alaska Native and American Indian applicants pursuant to P.L. 93-638 Indian Self Determination Act.

Summary

Under close supervision, supports Case Managers in the department through scheduling, reception, records maintenance, coordination with other hospital clinics, and general assistance. Assistant Case Manager I employees perform work under close supervision, and generally require instruction and/or training.

Responsibilities

All levels. Work under the direction of department leadership.

Patient Care Coordination

• Ensures all charts and medical records are available for scheduled appointments or as requested.
• Coordinates patient referrals, and ensures appropriate follow‑up after provider sees patient.
• Assists with routine referrals per standard protocol, to include scheduling diagnostic studies, clinic appointments, telemedicine visits, field clinics, and verifies patient travel/housing arrangements.
• Assists nursing staff with admissions, lab/radiology order entry, and electronic forms.
• Verifies that records of patient treatment are complete, accurate, and properly entered in the chart before forwarding to the Medical Records department.
• Utilizes tracking systems for patients in electronic health record and scheduling systems to maintain an appropriate database of patients requiring follow‑up.
• Creates new records for patients in electronic health record.

Insurance Verification

• Confirms patient insurance eligibility.
• Updates insurance changes or any changes affecting third party billing in electronic health record.

Clerical Duties

• Provides prompt response to phone calls/messages, mail, faxes, or patient portal messages.
• Assists in maintaining a variety of files, logs and registers.
• May maintain fax log for department.
• Obtains medical reports or health information from other facilities or providers.
• Communicates with other ANMC departments and/or Tribal Health Organizations (THOs) to coordinate with other departments or THOs as needed.
• Performs routine referrals in conjunction with medical providers; schedules diagnostic studies, clinic appointments. Confirms complex travel and/or living arrangements for patients.
• Screens each referral for previous visits and eligibility status before determining appointment type and tests needed prior to visit.
• Schedules same day appointments and ensures all information pertaining to visit is available. Is able to schedule all tests needed prior to appointment using department guidelines and goals.
• May assist the department leadership in developing and maintaining Cerner and field schedules.
• May order office supplies.
• Adheres to organization and department attendance guidelines.

Knowledge and Skills

• Knowledge of customer service concepts and practice.
• Knowledge of multi‑line telephone systems operation.
• Knowledge of privacy laws and regulations.
• Knowledge of basic medical terminology and clinic systems.
• Skill in oral and written communication.
• Skill in operating a personal computer utilizing a variety of software applications.
• Skill in operating office equipment such as copiers and fax machines.
• Skill in maintaining and updating clinical schedules.
• Skill in establishing and maintaining cooperative working relationships with others.
• Skill in managing multiple priorities and tasks.

Minimum Education Qualification

• A high school diploma or GED equivalent.