ASSISTANT CASE MANAGER

The GEO Group Australia Pty Ltd.; Napa (CA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Sign on bonus

Paid Time Off

Paid Holidays

Health Insurance

401(k) Matching

Vision Insurance

Dental Insurance

Tuition Reimbursement

Employee Assistance Program

Job summary

GEO Reentry Services LLC is seeking an Assistant Case Manager for a Day Reporting Center. You will provide case management support, greet participants, assist with intake, and coordinate services while documenting progress in the company database.

The role requires facilitating CBT and life skills programs, conducting assessments, and maintaining accurate records. Strong communication and organizational skills are essential for success in this on‑site position.

Qualifications

• High school diploma or equivalent required.
• College coursework in Human Services or business preferred.
• Minimum six months’ experience in Human Services or direct participant services.
• Bi-lingual English/Spanish may be required.
• Valid driver's license and safe driving record if transporting participants.
• Good customer service and communication skills.
• Solid computer skills including MS Word and Excel.

Responsibilities

• Greet participants entering the facility.
• May perform drug screens according to a random schedule.
• Complete initial intake process and input data into the company database.
• Provide general office administration and customer service.
• Assist Case Managers with case coordination and reporting.
• Conduct risk/need assessments and develop individual treatment plans.
• Facilitate evidence‑based CBT programs and life skills groups.
• Monitor participant progression and document progress in the database.
• Assist with opening/closing procedures and documentation duties.
• Perform other duties as assigned.

Skills

Customer service

Communication

Attention to detail

Bi-lingual English/Spanish

Organizational skills

Team collaboration

Education

High school diploma or equivalent

College coursework in Human Services or business

Tools

MS Word

Excel

Database software

Job description

Benefits Information

Now Hiring with a $2,000.00 Sign on Bonus Paid in Quarterly Installments

Full-time employees will enjoy a competitive benefits package with options for you and your family including:

• Paid Time Off
• Paid Holidays
• 401(k) Matching
• Health Insurance
• Vision Insurance
• Life Insurance
• Health Savings Account
• Tuition Reimbursement
• Employee Discount
• Reduced Tuition Rates
• Disability Insurance
• Employee Assistance Program
• 401(k)
• Pet Insurance
• Dental Insurance
• Paid Training
• Flexible Spending Account

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Equal Opportunity Employer

Overview

Are you looking for a career you can feel good about? We hire only those that strive to do their best. By joining our family, you'll receive the honor and recognition that comes with working for the industry's global leader in evidenced based rehabilitation.

Who We Are

GEO provides complementary, turnkey solutions for numerous government partners worldwide across a spectrum of diversified correctional and community reentry services. From the development of state-of-the-art facilities and the provision of management services and evidence-based rehabilitation to the post-release reintegration and supervision of individuals in the community, GEO offers fully diversified, cost-effective services that deliver enhanced quality and improved outcomes.

Why Work for GEO

• We believe that work is more than a place you go to every day. It is about being inspired and motivated to achieve extraordinary things.
• Employee benefits play an important role in making The GEO Group a great place to work. At GEO, we believe in the three pillars of employee wellbeing: physical, emotional, and financial. With comprehensive benefits and competitive wages, we trust that you will find all the resources you need here to be successful.

Responsibilities

Summary

The Assistant Case Manager provides case management support for a Day Reporting Center checking in participants and assisting Case Managers with case coordination, case management, and documentation. Learns, uses and models the Principles of Effective Intervention (What Works) through evidence-based practices in all interactions with participants and staff members.

Primary Duties and Responsibilities

• The Assistant Case Manager greets participants entering the facility. May complete drug screens according to assigned random schedule for each participant check-in.
• May perform breath analysis on each participant who enters the facility for any purpose and provides a written or computerized result.
• The Assistant Case Manager completes initial intake process with participants to completion, including intake paperwork, input into Company database and assignment of groups and other services.
• Provides general office administration duties including answering phones. Provides general customer service to all who enter the facility, including participants, customers and the general public.
• The Assistant Case Manager assists Case Managers with case coordination, communication with appropriate agencies and preparation and distribution of reports.
• Assists in managing a participant caseload using the Principles of Effective Intervention (What Works). Conducts risk/need assessments and creates individual treatment plans for each assigned participant. Meets regularly with participants and documents participants' progress or regress in Company database.
• The Assistant Case Manager facilitates evidence-based CBT programs and other life skills programs to participants in groups each week. Documents participants' attendance, participation and progress in Company database.
• Develops and monitors the participant's progress relative to their CMP through all phases of the program.
• Files, prepares charts and performs data entry as assigned.
• Responsible for office opening and closing procedures.
• May be responsible for installing and removing electronic monitoring equipment on participants and forwarding documentation to the appropriate agencies and the Company monitoring center.
• May clean electronic home monitoring (EHM) equipment.
• Performs other duties as assigned.

Qualifications

Minimum Requirements

• High school diploma or equivalent required.
• College coursework in Human Services or business discipline preferred.
• Minimum of six (6) months’ experience in Human Services field with direct participant services preferred.
• Minimum of six (6) months experience working with minority populations preferred.
• Must be twenty-one (21) years of age with at least five (5) years driving experience if required to transport participants.
• Valid state driver's license and five (5) year record of safe and competent driving as demonstrated by state motor vehicle report if required to transport participants.
• Ability to safely operate a motor vehicle if required to transport participants.
• Good customer service skills.
• Effective communication skills with internal and external contacts at all levels.
• Good organizational skills and attention to detail.
• Solid computer skills and proficiency with MS Word and Excel.
• Basic database skills.
• Basic math skills.
• Bi-lingual (English/Spanish) skills may be required.
• Ability to work with computers and the necessary software typically used by the department.

GEO Reentry Services LLC.