ASSISTANT CASE MANAGER

The GEO Group, Inc.; Chicago (IL); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Sign-on bonus

Health Insurance

401(k) Matching

Paid Time Off

Paid Holidays

Vision Insurance

Life Insurance

Health Savings Account

Tuition Reimbursement

Employee Discount

Reduced Tuition Rates

Disability Insurance

Employee Assistance Program

401(k)

Pet Insurance

Dental Insurance

Paid Training

Flexible Spending Account

Job summary

GEO Reentry Services LLC is seeking an Assistant Case Manager to provide front-line case management support at our Reentry Service Center. You will check in participants, assist Case Managers and staff, and help coordinate services, while applying evidence-based practices to support successful outcomes.

The role emphasizes data entry, reporting, and collaboration with a multidisciplinary team to monitor progress and ensure high-quality service delivery.

Qualifications

• High school diploma or equivalent.
• ,

Responsibilities

• Checks-ins all participants entering the facility and documents results.
• Performs breath analysis and records results in GEOTrack/Company database.
• Completes Starting Point process with participants and enters data into the system.
• Provides general office administration and customer service to participants and the public.
• Assists RSC staff with case coordination and reporting.
• Manages caseloads and develops individual treatment plans.
• Facilitates CBT programs and tracks attendance and progress.
• Documents progress and maintains records in GEOTrack/Company database.

Skills

Customer service

Organizational skills

Attention to detail

Communication skills

Teamwork

Bilingual English/Spanish

Computer proficiency

Professional demeanor

Education

High school diploma or equivalent

College coursework in Human Services or Business

Tools

MS Word

Excel

GEOTrack/Company database

Job description

Benefits Information

• Hiring $1,500.00 Sign on Bonus paid in quarterly installments*

Full-time employees will enjoy a competitive benefits package with options for you and your family including:

• Paid Time Off
• Paid Holidays
• 401(k) Matching
• Health Insurance
• Vision Insurance
• Life Insurance
• Health Savings Account
• Tuition Reimbursement
• Employee Discount
• Reduced Tuition Rates
• Disability Insurance
• Employee Assistance Program
• 401(k)
• Pet Insurance
• Dental Insurance
• Paid Training
• Flexible Spending Account

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Equal Opportunity Employer

Overview

Are you looking for a career you can feel good about? We hire only those that strive to do their best. By joining our family, you'll receive the honor and recognition that comes with working for the industry's global leader in evidenced based rehabilitation.

Who We Are

GEO provides complementary, turnkey solutions for numerous government partners worldwide across a spectrum of diversified correctional and community reentry services. From the development of state‑of‑the‑art facilities and the provision of management services and evidence‑based rehabilitation to the post-release reintegration and supervision of individuals in the community, GEO offers fully diversified, cost‑effective services that deliver enhanced quality and improved outcomes.

Why Work For GEO

• We believe that work is more than a place you go to every day. It is about being inspired and motivated to achieve extraordinary things.
• Employee benefits play an important role in making The GEO Group a great place to work. At GEO, we believe in the three pillars of employee wellbeing: physical, emotional, and financial. With comprehensive benefits and competitive wages, we trust that you will find all the resources you need here to be successful.

Responsibilities

Summary

The Assistant Case Manager provides case management support for a Reentry Service Center, checking in participants and assisting Case Managers, Substance Abuse Counselors, Employment/ Education Coordinators, and Supervising Case Managers with case coordination, case management, and documentation. Learns, uses and models the Principles of Effective Intervention (What Works) through evidence-based practices in all interactions with participants and staff members.

Primary Duties And Responsibilities

• Checks‑ins all participants entering the facility. Complete drug screens according to assigned random schedule for each participant check‑in and documents results within GEOTrack.
• Performs breath analysis on each participant who enters the facility for any purpose, provides a written or computerized result, and documents within GEOTrack/Company database.
• Completes initial “Starting Point” process with participants to completion, including Starting Point paperwork, input into Company database, and assignment of groups and other services.
• Provides general office administration duties, including answering phones; provides general customer service to all who enter the facility, including participants, customers, and the general public.
• Assists all RSC staff with case coordination, communication with appropriate official agencies, and preparation and distribution of reports.
• Assists in managing a participant caseload using the Principles of Effective Intervention (What works). Conducts risk/need assessments and creates individual treatment plans for each assigned participant. Meets regularly with participants and documents participants’ progress or regress in GEOTrack/Company database.
• Facilitates evidence‑based CBT programs and other life skills programs to participants in groups each week. Documents participants’ attendance, participation and progress in GEOTrack/Company database.
• Develops and monitors the participant’s progress relative to their Behavior Change Plan/Parole Board Orders through all phrases of the program.
• Files, prepares charts, and performs data entry as assigned.
• Responsible for office opening and closing procedures as directed by Supervisor.
• Performs other duties as assigned.

Qualifications

Minimum Requirements

• A high school diploma or its equivalent.
• Must be twenty‑one (21) years of age with good customer services skills.
• College coursework in Human Services or Business discipline preferred.
• Minimum of six (6) months experience in Human Services field with direct participant services preferred.
• Minimum of six (6) months experience working with under‑served populations preferred.
• Good organizational skills and attention to detail.
• Solid computer skills and proficiency with MS Word and Excel. Basic database and math skills.
• Bi‑lingual (English/Spanish) skills may be required.
• Effectively communicate with participants, program staff, corporate management, and agency personnel. Ability to work with public officials.
• Logically express thoughts in English, in written and verbal form using correct grammar.
• Ability to interact in a professional manner in both individual and group counseling settings Excellent oral and written communication skills.
• Ability to work with a team of professionals and have the ability to implement team strategy approaches to work assignments.
• Ability to work with computers and the necessary software typically used by the department.

GEO Reentry Services LLC.