Store Team Leader

Wild Fork; Eatontown (NJ); On-site; USD 39,600 - 48,400; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan

Higher Education Programs

Vacation Time, Paid Holiday & Birthday PTO

Monthly Bonus Potential

Free Shipping

One giveaway product a month

Wild Chef allowance to shop in-store

Job summary

Wild Fork is seeking a Team Leader in Eatontown, NJ to oversee daily operations and ensure a high-quality customer experience. In this role, you will manage a team, delegate tasks, and provide training to new employees.

The ideal candidate will display strong leadership skills, effective communication, and a willingness to engage actively with team members and customers. Benefits include medical insurance, 401(k) plan, and a monthly bonus potential.

Qualifications

• Enjoy engaging with customers and team members.
• Ability to multi-task and remain attentive.
• Availability to work flexible schedules.

Responsibilities

• Oversee daily operations and delegate tasks.
• Monitor team performance and ensure objectives are met.
• Conduct training for new joiners and provide ongoing development.

Skills

Customer interaction

Multi-tasking

Team collaboration

Flexibility

Initiative

Education

High-school degree or GED

Tools

SAP

Order Management Systems

Microsoft Office

Job description

Description

When becoming a Team Leader at Wild Fork, you will support store leadership by overseeing daily operations, delegating tasks, monitoring team performance, and ensuring store objectives are met. You will foster collaboration, bring innovative strategies to increase productivity, provide a Personal Chef experience to all guests, and train sales leaders.

Our Values

Determination, Simplicity, Availability, Humility, Sincerity, Discipline, Ownership

Competencies

Training, Salesmanship, Leadership

Essential Tasks And Responsibilities

• Deliver a Wild Fork Personal Chef shopping experience to all customers and ensure all team members have the knowledge and confidence to provide best‑in‑class customer service.
• Be a subject matter expert in all product categories, having extensive knowledge of all programs and cascading this down to team members.
• Lead by example as a Brand Ambassador, showing passion for people and customers.
• Handle customer complaints and partner with Customer Service and QA as outlined in SOPs.
• Ensure employees adhere to company policies and guidelines.
• Conduct on‑the‑job training for new joiners, oversee onboarding, online learning, product knowledge training, and ensure understanding of tools and goals.
• Collaborate with SSL to schedule 2 weeks of shadowing and training for new joiners.
• Lead continuous training programs and promote participation in coaching sessions and product training.
• Attend marketing and new product training calls; ensure employees receive detailed information on campaigns, products, events.
• Collaborate with SSL to evaluate employee performance and identify training needs; supervise and motivate Sales Leaders.
• Assist SSL in planning and implementing local marketing strategies to attract customers.
• Coordinate daily customer service operations, including sales processes and inventory.
• Maintain knowledge of company goals, KPIs, and store performance to drive sales results; track progress of objectives.
• Support SSL in absence, monitoring sales, KPIs, inventory, money handling, marketing, pricing, and operational tasks.
• Monitor and maintain store inventory; communicate stock status to team and customers.
• Execute other related duties as assigned.

Physical Demands And Work Environment

• Physically able to exert up to 50 pounds of force.
• Occasional exposure to extreme temperatures – walk‑in freezers.
• Stand/walk for up to 8‑10 hours.
• Frequent movement within the store to access various departments, areas, and products.

Benefits & Perks

• Medical, Dental & Vision Insurance.
• 401(k) Retirement Plan.
• Higher Education Programs.
• Vacation Time, Paid Holiday & Birthday PTO.
• Monthly Bonus Potential.
• WF Unlimited - Free Shipping.
• Chew On This - One giveaway product a month.
• Wild Chef allowance per month to shop in‑store.

$21/hour

Qualifications

• Enjoy interacting and engaging with customers and team members.
• Ability to multi‑task, remain attentive to customers, and flexible to business needs.
• Availability to work a flexible schedule, including early mornings, evenings, weekends, and holidays.
• Work with integrity as part of a team toward a shared vision while respecting others' opinions.
• Take initiative and collaborate with the SSL on the implementation of new ideas.
• Systems capabilities preferred: SAP, Order Management Systems, Microsoft Office.
• High‑school degree or GED preferred.
• Previous retail supervisory experience preferred.

EOE/Vets/Disability