Assistant Call Center Manager

Bath Planet; Saint Charles (MO); On-site; USD 45,000 - 60,000; Full time

Job summary

Join a leading company in bath remodeling as an Assistant Call Center Manager. This role involves supporting call center operations, managing a team, and ensuring outstanding customer service. Bath Planet offers competitive salaries and a comprehensive benefits package, focusing on professional development and work-life balance.

Benefits

Paid vacation

Paid sick time

Professional development opportunities

Qualifications

• Minimum 2 years of experience in a call center.
• Experience in management is preferred.
• Proficient with phone systems and technology.

Responsibilities

• Assist in recruiting, training, and overseeing a team.
• Manage schedules and ensure team coverage.
• Meet and exceed performance targets.

Skills

Leadership

Customer Service

Communication

Organizational Skills

Job description

Assistant Call Center Manager – Join America's Fastest-Growing Bath Remodeling Company!

At Bath Planet of St. Louis, we’re revolutionizing the bath remodeling industry with stylish, affordable, and low-maintenance solutions for homeowners, commercial customers, and those with accessibility needs. Our commitment to exceptional quality and craftsmanship has made us a trusted name in acrylic bath and shower solutions, and we're expanding our team to support this exciting growth!

We’re looking for an Assistant Call Center Manager to join our team and play a key role in managing and supporting our call center operations. If you have strong leadership skills, thrive in a fast-paced environment, and have a passion for providing outstanding customer service, we want to hear from you!

What You’ll Do:

• Assist the Call Center Manager in recruiting, training, and overseeing a dynamic team of Call Center Representatives.
• Answer inbound calls and make outbound calls to support our customers' needs.
• Provide feedback, guidance, and ongoing support to ensure the success of our team.
• Manage team schedules and ensure coverage during peak hours.
• Meet and exceed weekly and monthly performance targets.

What We’re Looking For:

• Minimum 2 years of experience in a call center, with management experience a big plus.
• Outstanding customer service and communication skills.
• Proficiency with phone systems and technology.
• Strong organizational skills and the ability to lead a large team in a fast-paced environment.
• Flexibility to work evenings and weekends as needed.

Why Bath Planet of St. Louis? We offer a competitive salaryplus a comprehensive benefits package that includes:

• Paid vacation and paid sick time to help you recharge.
• Professional development opportunities to help you grow your career.
• The chance to work with a growing and innovative company that values quality and customer satisfaction.

Join us and be part of a team that is transforming the way people experience bath remodeling!