Assistant Call Center Manager

Bathplanetwesternpa; Missouri; On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading bath remodeling company as an Assistant Call Center Manager in St. Louis, Missouri. You will play a key role in managing call center operations, leading a team, and ensuring exceptional customer service. With competitive salary and benefits, this is an opportunity to grow your leadership skills in a dynamic environment.

Benefits

Paid vacation

Paid sick time

Professional development opportunities

Qualifications

• Minimum 2 years of experience in a call center, management experience preferred.
• Outstanding customer service and communication skills.
• Proficiency with phone systems and technology.

Responsibilities

• Assist in recruiting, training, and overseeing Call Center Representatives.
• Answer inbound calls and manage team schedules.
• Meet and exceed performance targets.

Skills

Customer service

Leadership

Communication

Organizational skills

Job description

Join to apply for the Assistant Call Center Manager role at Bath Planet

1 month ago Be among the first 25 applicants

Join to apply for the Assistant Call Center Manager role at Bath Planet

Assistant Call Center Manager - Join America's Fastest-Growing Bath Remodeling Company!

At Bath Planet of St. Louis, we're revolutionizing the bath remodeling industry with stylish, affordable, and low-maintenance solutions for homeowners, commercial customers, and those with accessibility needs. Our commitment to exceptional quality and craftsmanship has made us a trusted name in acrylic bath and shower solutions, and we're expanding our team to support this exciting growth!

We're looking for an Assistant Call Center Manager to join our team and play a key role in managing and supporting our call center operations. If you have strong leadership skills, thrive in a fast-paced environment, and have a passion for providing outstanding customer service, we want to hear from you!

What You'll Do

• Assist the Call Center Manager in recruiting, training, and overseeing a dynamic team of Call Center Representatives.
• Answer inbound calls and make outbound calls to support our customers' needs.
• Provide feedback, guidance, and ongoing support to ensure the success of our team.
• Manage team schedules and ensure coverage during peak hours.
• Meet and exceed weekly and monthly performance targets.
  
  

What We're Looking For

• Minimum 2 years of experience in a call center, with management experience a big plus.
• Outstanding customer service and communication skills.
• Proficiency with phone systems and technology.
• Strong organizational skills and the ability to lead a large team in a fast-paced environment.
• Flexibility to work evenings and weekends as needed.
  
  

Why Bath Planet of St. Louis? We offer a competitive salary plus a comprehensive benefits package that includes:

• Paid vacation and paid sick time to help you recharge.
• Professional development opportunities to help you grow your career.
• The chance to work with a growing and innovative company that values quality and customer satisfaction.
  
  

Join us and be part of a team that is transforming the way people experience bath remodeling!

Required

Preferred

Job Industries

• Other

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

Referrals increase your chances of interviewing at Bath Planet by 2x

Sign in to set job alerts for “Assistant Call Center Manager” roles.

Chesterfield, MO $16.00-$17.00 1 month ago

Customer Service Representative - State Farm Agent Team Member

Wentzville, MO $40,000.00-$61,000.00 1 year ago

Electronic Services Call Center Representative

Customer Service Representative - State Farm Agent Team Member

Ballwin, MO $45,000.00-$75,000.00 2 years ago

Part Time - Remote Customer Service Specialist

Sunset Hills, MO $12.00-$14.00 9 months ago

Customer Relations Representative - State Farm Agent Team Member

Manchester, MO $40,000.00-$55,000.00 1 year ago

Customer Service Representative - State Farm Agent Team Member

St Louis, MO $40,000.00-$55,000.00 6 months ago

E-commerce Customer Service Representative

Lake St Louis, MO $18.00-$20.00 19 hours ago

St Louis, MO $52,000.00-$70,000.00 1 month ago

St Charles, MO $75,000.00-$100,000.00 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.