Assistant Call Center Manager

Bath Planet; Missouri; On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Assistant Call Center Manager to support and enhance their call center operations. This role is pivotal in recruiting and training a dynamic team, ensuring exceptional customer service, and meeting performance targets. The company is known for its innovative and quality-driven approach in the bath remodeling sector, offering a competitive salary and a comprehensive benefits package. If you thrive in a fast-paced environment and have a passion for leadership, this opportunity is perfect for you. Join a team committed to transforming the customer experience in bath remodeling!

Benefits

Paid Vacation

Paid Sick Time

Professional Development Opportunities

Qualifications

• 2+ years of call center experience, management experience preferred.
• Strong customer service and communication skills are essential.

Responsibilities

• Assist in recruiting and training Call Center Representatives.
• Manage team schedules and ensure coverage during peak hours.
• Meet and exceed performance targets.

Skills

Customer Service

Leadership

Communication

Organizational Skills

Flexibility

Education

High School Diploma

Bachelor's Degree

Tools

Phone Systems

Job description

Assistant Call Center Manager – Join America's Fastest-Growing Bath Remodeling Company!

At Bath Planet of St. Louis, we’re revolutionizing the bath remodeling industry with stylish, affordable, and low-maintenance solutions for homeowners, commercial customers, and those with accessibility needs. Our commitment to exceptional quality and craftsmanship has made us a trusted name in acrylic bath and shower solutions, and we're expanding our team to support this exciting growth!

We’re looking for an Assistant Call Center Manager to join our team and play a key role in managing and supporting our call center operations. If you have strong leadership skills, thrive in a fast-paced environment, and have a passion for providing outstanding customer service, we want to hear from you!

What You’ll Do:

• Assist the Call Center Manager in recruiting, training, and overseeing a dynamic team of Call Center Representatives.
• Answer inbound calls and make outbound calls to support our customers' needs.
• Provide feedback, guidance, and ongoing support to ensure the success of our team.
• Manage team schedules and ensure coverage during peak hours.
• Meet and exceed weekly and monthly performance targets.

What We’re Looking For:

• Minimum 2 years of experience in a call center, with management experience a big plus.
• Outstanding customer service and communication skills.
• Proficiency with phone systems and technology.
• Strong organizational skills and the ability to lead a large team in a fast-paced environment.
• Flexibility to work evenings and weekends as needed.

Why Bath Planet of St. Louis? We offer a competitive salaryplus a comprehensive benefits package that includes:

• Paid vacation and paid sick time to help you recharge.
• Professional development opportunities to help you grow your career.
• The chance to work with a growing and innovative company that values quality and customer satisfaction.

Join us and be part of a team that is transforming the way people experience bath remodeling!