Assistant Service Center Manager

Valvoline Instant Oil Change; Waukee (IA); On-site; USD 35,000 - 50,000; Full time

Job summary

Join a leading company in the automotive service industry as an Assistant Manager, where you'll leverage your technical and management skills to foster an excellent customer experience. This role involves mentoring a dynamic team, ensuring operational efficiency, and building lasting customer loyalty within a fast-paced environment.

Benefits

Competitive pay & flexible work schedule

On-the-job training

Paid time off and holidays

Medical, dental, vision, and 401(k) savings plans

Qualifications

• Six months of supervisory experience or related experience/training preferred.
• Ability to perform mathematical calculations.
• Ability to occasionally lift up to 50 pounds.

Responsibilities

• Assist the Service Center Manager in daily operations.
• Mentor and train the team to optimize their development.
• Provide superior customer service leadership.

Skills

Customer Service

Team Leadership

Communication

Mathematical Skills

Education

High School Diploma or Equivalent

Job description

Geared for the Driven

AtIvy Lane Corp, a franchisee ofValvoline Instant Oil ChangeSM(VIOC), it all starts with our people. We demonstrate that belief every day by living a safety culture that protects our team members and guests. Our drive-thru oil change experience lets you stay in your vehicle. Plus, we’ve stepped up extra safety measures in line with CDC guidance. It’s our goal to not only serve but to earn the trust of our communities and have each other’s backs.

Whether you’re looking for a part-time job with flexible hours or a full-time career with excellent advancement potential, you’ll find it all at VIOC. With an award-winning training program and fair and honest values, we’re here to help you reach every milestone.

What you’ll do

As an Assistant Manager, you will blend technical and management skills to lead, develop and train others in providing superior customer service. No day is ever dull. You’ll be on the move, interacting with your team and customers to find the best solutions for their vehicle’s needs while building loyalty. You will also enjoy playing a role in your team members’ success. If you are ready to take the initiative, we’re here to help you put your career on the fast-track to success.

• Deliver a positive first impression to each guest with a warm and friendly greeting
• Build trust and win repeat, loyal customers
• Assist the Service Center Manager (SCM) in the daily operation and oversight of the service center
• Responsible for inventory, labor management and financial performance of the service center.
• Become familiar with Environmental, Health & Safety (EH&S) compliance and other policies and procedures
• Mentor, lead and train the team to optimize their development
• Help maintain a clean, well-organized service center and facilitate a safe and secure working environment
• Provide superior customer service leadership

How you’llsucceed

• You are friendly and willing to work as part of customer-focused team
• Have effective interpersonal, oral communication skills
• Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages
• Knowledge of cash handling, facility and safety control policies and practices
• Ability to occasionallylift upto 50 pounds
• Be able to stand for extended periods of time and climb stairs
• Have full mobility andare able totwist, stoop and bend
• High school diploma or equivalent
• Six months of supervisory experience or related experience/training preferred

Benefits include:

• Competitive pay & flexible work schedule
• On-the-job training
• Paid biweekly
• Company provided uniforms and tools
• We promote from within-a commitment we are passionate about
• No late evenings
• Paidtime off and holidays*
• Medical, dental, vision, and 401(k) savings plans*

*Terms and conditionsapply,and benefits may differ depending on location

Ivy Lane Corp is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated againston the basis ofdisability.

The Company endeavors to make its recruitment process accessible toany and allusers. Reasonable accommodations will be provided, upon request, to applicants with disabilitiesin order tofacilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1-800-Valvoline or [e-mail] make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.