Assistant Financial Center Manager

Simmons Bank; Branson, Chesterfield (MO, MO); On-site; USD 40,000 - 70,000; Full time

Job summary

An established regional community bank is seeking an Assistant Financial Center Manager to lead a dynamic team dedicated to exceptional customer service. This role offers the opportunity to empower associates while utilizing cutting-edge technology to meet the financial needs of customers. Ideal candidates will thrive in a fast-paced environment, showcasing their leadership skills and commitment to client satisfaction. If you're passionate about guiding customers through their financial journeys and ready for growth, this position is a perfect fit for you.

Qualifications

• Ability to manage and lead an effective sales process.
• Previous retail supervisory experience is preferred.

Responsibilities

• Assist in hiring, scheduling, and training branch staff.
• Ensure compliance with branch processes and procedures.
• Facilitate consumer loan requests and coach staff.

Skills

Sales Process Management

Team Leadership

Customer Service

Motivation and Presentation Skills

Education

HS Diploma/GED

BS/BA Degree

Tools

MS Office

Social Media Platforms

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Simmons Bank is a dynamic regional community bank with the full financial capabilities to meet the unique needs of our customers. We believe in empowering our associates to be trusted advisors while providing them with the resources of a traditional bank supported by cutting-edge technology. We are passionate about guiding our customers through each financial life stage and understand they desire and deserve choices on how they wish to bank.

As an Assistant Financial Center Manager (AFCM), you will be responsible for leading a team to meet the financial needs of customers through a valued consultative approach while providing exceptional customer service. The AFCM is both a producer and coach for a team of bankers who meet with customers and prospects both in person, through outside business development, and by phone. The successful candidate should be individually driven, competitive, and motivated to work as a team player to achieve a common goal. This role requires a candidate who thrives in a fast-paced, energetic environment, has strong process management skills, and can provide personalized customer service. This position offers an exciting opportunity for candidates with retail or sales experience interested in growth, development, and upward mobility.

Essential Duties and Responsibilities

1. Assist the Financial Center Manager in hiring, scheduling, coaching, and training branch staff to ensure branch coverage and foster a strong team environment by motivating and leading staff.
2. Demonstrate and maintain knowledge of all retail roles, oversee staff duties, and ensure compliance with branch processes and procedures.
3. Educate associates on the full scope of bank resources, including traditional in-branch services, digital capabilities, and business partner resources.
4. Ensure personal and team goals are met through in-person and outbound calling activities, sharing solutions and recommendations based on customer needs.
5. Facilitate consumer loan requests: solicit, maintain knowledge of policies, assist with loan portfolio management, and coach staff in handling loan requests effectively.
6. Identify customer needs and refer them to specialized teams for small business, corporate, mortgage, and financial advisory services.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The following requirements are representative of the necessary knowledge, skills, and abilities:

Skills

• Ability to manage and lead an effective sales process while supporting excellent customer service.
• Ability to positively lead a team through the evolving, fast-paced banking environment.
• Effective motivation and presentation skills for one-on-one and small group settings with customers, clients, and colleagues.

Education and/or Experience

• HS Diploma/GED required; BS/BA degree preferred or equivalent work experience.
• Previous retail supervisory experience.
• This position requires registration with the National Mortgage Licensing System and Registry (NMLS) and/or obtaining an NMLS license after employment. More information can be found at http://mortgage.nationalwidelicensing.org.

Computer Skills

• Proficiency in MS Office programs.
• Ability to utilize social media platforms to enhance brand awareness and gather market insights.

Other Qualifications

• Occasional travel for meetings, training, and support activities, including minimal overnight or out-of-town trips.
• Ability to support and guide at other banking locations within the market.