Assistant Bursar - Collections

Western Connecticut State University; Danbury (CT); On-site; USD 68,000 - 84,000; Full time

Benefits offered by this job

Generous leave policies

Multiple retirement plan options

Comprehensive health insurance choices

Supplemental benefits for retirement

Tuition reimbursement

Job summary

Western Connecticut State University in Danbury, CT, seeks an Assistant Bursar - Collections to support Perkins and Nursing Faculty loan programs, manage delinquent accounts, and coordinate with the university’s billing servicer and contracted agencies.

The role requires collaboration with Financial Aid, Student Employment, and the Banner system to ensure accurate records, timely collections, tax intercepts, and monthly reconciliations; supervision of clerical staff is also included.

Qualifications

• Three (3) years of experience in an intensive collection and/or customer service environment.
• MS Office including Outlook, Word and Excel preferred.
• Knowledge of Ellucian Banner preferred; knowledge of TouchNet U.Commerce preferred.

Responsibilities

• Acts as a liaison with Financial Aid & Student Employment and CSCU's contracted billing servicer regarding loan repayment and debtors.
• Submits new loan information for Perkins and Nursing Faculty loans to contracted billing servicer and reconciles data monthly.
• Freezes/holds borrower records until forms are completed or accounts are current.
• Reviews delinquent accounts and manages tax intercept program.
• Coordinates with contracted billing servicer to ensure timely processing of payments, deferments, and assignments to collection agencies.
• Prepares Loan Verification Certificates and reports related to payments and adjustments.
• Monitors enrollment status and notifies relevant departments of separations or changes.
• Manages the process for transferring seriously delinquent accounts to the Department of Education if needed.
• Updates borrower contact details with contracted agencies and Banner system.
• Assists Bursar with 1098T and other cashiering operations.

Skills

Customer service

Collections

MS Office experience

Education

Bachelor's degree in Business

Tools

Microsoft Office

Ellucian Banner

TouchNet U.Commerce

Job description

Western Connecticut State University
Cashier's Office

Assistant Bursar - Collections

Western Connecticut State University (WCSU) is committed to enhancing our diverse university community by actively encouraging people with disabilities, members of LGBTQIA and BIPOC communities, veterans, and women to apply. We take pride in our pluralistic community and continue to seek excellence through diversity and inclusion. WCSU is honored to be awarded the federal designation as a Hispanic Servicing Institution (HSI). This accomplishment marks a pivotal moment in our progress toward fostering diversity, equity, and inclusion within our campus community.

The Cashier's Office (Office of the Bursar) is responsible for the billing and collection of all monies due to the University, operating under the guidelines and policies set forth by the CSU Board of Regents.

Additional information on the department may be found on www.wcsu.edu/cashiers/ .

Position Summary:

Assists the Bursar with procedures that encompass Perkins & Nursing Faculty student loan programs and collection process for all delinquent accounts. Works in collaboration with University Accounting Services, Inc., CSCU's billing servicer in providing borrowers with appropriate quarterly statements, intent to accelerate and due diligence letters and with contracted collection agencies in providing agencies with student account information, direct payments and transaction summary report. Will also supervise clerical and student employee staff.

Position Responsibilities:

• Acts as a liaison with the Financial Aid & Student Employment department, advising in the matter of student loan repayment and with CSCU's contracted billing servicer dealing with loan debtors.
• Submits new loan information forPerkins and Nursing Faculty loans to contracted billing servicer. Monitors and ensures that loan information is entered into contracted billing servicer system as loans are disbursed to student's accounts. Prepares monthly report that reconciles contracted billing servicer data to new loans issued on student's banner account.
• Freezes/holds borrower records until borrower completes necessary forms and/or account is brought to current status.
• Reviews past due accounts for collections to determine course of action, which includes management of the tax intercept program.
• Reviews Cohort Cross Reference Report to identify borrowers that are in the cohort group for current year and next year's cohort group. Establishes contact with borrowers to request deferments, consolidate loans and/or set up repayment plans prior to assignment of delinquent account to collection agencies.
• Coordinates with contracted billing servicer to ensure payments, deferments, separations, assignments to collection agency, etc. are processed in a timely manner.
• Processes Loan Verification Certificates (LVC), maintains contact with Consolidation Company, processes payments and notifies Consolidation Company for underpayment/overpayment.
• Verifies enrolled borrower's report against University Banner system to determine enrollment status. Notifies the Financial Aid & Student Employment department of those borrowers that require separation.
• Responsible for preparing seriously delinquent accounts to be sent to the Department of Education (DOE) for assignment.
• Updates addresses and phone number from collection agencies on contracted billing servicer system.
• Assists Bursar with the 1098T and other operations of the University's Cashier's Office as needed.
• Responsible for all phases of the collection process on delinquent student accounts including sending past due notices, respond to all student account balance inquiries, placing delinquent accounts with the university's contracted collection agencies in accordance to guidelines and regulations established by the State of CT. Prepares monthly reconciliation report that reconciles collection agencies status reports to Banner.
• Verifies and processes collection agency invoices for payment by the Accounts Payable department.
• Manages the repayment agreement plans for student accounts which is essential for the university to meets its retention and enrollment goals.
• Responsible for the tax intercept program including listing delinquent accounts and fielding all related calls and inquires. Maintains list of students whose taxes are intercepted throughout the fiscal year. Monthly prepares tax intercept program report.
• Assists the Bursar with fee assessment and student billing.
• Performs other duties and responsibilities related to those enumerated above which do not alter the basic level and responsibilities of the position.

Qualifications:

• Bachelor's degree – Business concentration preferred.
• Three (3) years of experience in an intensive collection and/or customer service environment.
• Knowledge of Microsoft Office including Outlook, Word and Excel (or comparable spreadsheet application) is required.
• Knowledge of Ellucian's Banner preferred.
• Knowledge of TouchNet U.Commerce preferred.
• Excellence in providing customer service.

Salary & Benefits:

The hiring salary is $76,080. WCSU offers a comprehensive benefits package, including:

• Generous leave policies
• Multiple retirement plan options
• Comprehensive health insurance choices
• Supplemental benefits for retirement and family protection
• Tuition reimbursement (if applicable)

Additional information on benefits can be found at www.wcsu.edu/hr/benefits/ .

All employment, if offered, is contingent upon proof of citizenship or employability under the requirement of the Immigration and Control Act (IRCA) and the successful passing of a background check. WSCU is committed to providing a safe campus community. Background investigations include reference checks, employment verifications, and a criminal history record check.