Assistant Branch Operations Manager

Bank of Colorado; Glenwood Springs (CO); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Paid holidays

PTO

Health insurance

Dental insurance

Vision insurance

Life insurance

401K

Sick time

HSA

Job summary

Bank of Colorado seeks an on-site Branch Operations Assistant to oversee day-to-day branch activities and assist the operations manager. You will help supervise tellers and support staff, ensuring policy compliance and quality customer service.

The role emphasizes advising customers, opening accounts, and contributing to branch goals. A high school diploma and banking experience are preferred; strong communication is essential.

Qualifications

• High school diploma or equivalent.
• Prefer 2-3 years related banking experience.
• Strong customer service and communication skills.

Responsibilities

• Assist Operations and branch manager in daily activities.
• Advise customers on bank services, open accounts, and handle teller duties.
• Supervise staff to meet branch goals, schedule work, and provide training.

Skills

Supervisory skills

Customer service

Banking knowledge

Regulatory knowledge

Education

High school diploma

Tools

Banking software

Job description

GENERAL SUMMARY

Oversees day-to-day operations for the branch and assist operations manager of the location. Assists with supervision of the daily activities of retail branch personnel.

COMPENSATION

Hourly $28 - $32

RESPONSIBILITIES AND DUTIES

• Assists Operations, including making sure bank policy and procedures are followed.
• May perform personal banking duties including advising customers of all bank services, opening new accounts, and teller functions.
• Assists with supervising employees to meet branch goals including obtaining fee include and meeting budget. This is accomplished by assigning work, taking actions to ensure quality work for customers, scheduling, conducting performance reviews, recommending salary actions, and providing training for staff.
• Promotes bank services. Participates in various professional and personal activities within the community.
• Performs customer service related duties such as answering telephone inquiries, closing accounts, ordering checks and ensuring appropriate levels of customer service.
• Assists with compliance of branch with bank policies and guidelines.
• Review reports, audit board and NSFs.
• Assist with budget preparation.
• Ability to maintain regular and reliable attendance.
• Performs any other duties/projects as assigned.

KNOWLEDGE, SKILL, AND ABILITIES

• Full knowledge of banking products offered, taking a personal initiative to stay updated on any changes. Basic knowledge of all banking regulations applicable to the job function and of all bank policies and procedures.
• Knowledge and expertise in all deposit account products and services.
• Knowledge of bank operations.
• Knowledge and work experience that demonstrates effective abilities to supervise the department.
• Skill in communicating with clients and co-workers in courteous and professional manner.
• Skill in operating computer terminals and printers, back counter capture machine, coin machine and copier
• Ability to maintain a high level of confidentiality.
• Ability to train employees.
• Ability to ensure that appropriate efficiency, accuracy, and customer service is provided to customers to ensure that the bank's goals of meeting the customers needs is being met.
• Ability to demonstrate accuracy and efficiency in a fast-paced environment.
• Ability to function as a team player.

EDUCATION AND EXPERIENCE

• High school graduate or equivalent.
• Prefer 2-3 years related banking experience.

BENEFITS

• Benefits for employees working at least 35 hours per week include 8 paid holidays; 17 PTO days each year for the first five years of employment (employees must complete 90-day introductory period prior to accruing PTO); 16 hours of paid sick time upon hire date; health, dental, prescription drug card, vision, and voluntary life insurance plans; health savings account with employer contributions; flexible medical and dependent care spending plans; 401K plan after 3 months and start of next quarter with employer contributions and profit sharing; $50,000 group term life insurance; long term disability insurance and employee assistance program. If working less than 35 hours per week, above benefits are modified.