Assistant Branch Manager

NBT Bancorp Inc.; Village of Millerton (NY); On-site; USD 31,175 - 41,562; Full time

Benefits offered by this job

Generous Paid Time Off

Parental Leave

Comprehensive Medical, Dental, and Vision Coverage

Retirement Plans with employer matching

Job summary

NBT Bancorp Inc. is seeking an Assistant Branch Manager in Village of Millerton, NY, to support the Branch Manager in ensuring high-quality customer service. This role includes coaching and developing branch staff while focusing on sales activities and compliance. Ideal candidates will have a 4-year degree or equivalent experience and at least 3 years in retail banking.

Benefits include generous paid time off, medical coverage, 401(k) plans, and more. Applicants must be authorized to work in the U.S.

Qualifications

• Minimum 3 years in retail banking preferred, with business development and outside sales experience preferred.
• NMLS Certification required or ability to obtain upon hire.

Responsibilities

• Assists in building a motivated and high performing branch team.
• Works with partners to establish new relationship opportunities.
• Provides supervisory oversight of branch operations and compliance.
• Represents the bank in the local market with civic organizations.

Skills

Listening and communication skills

Organizational skills

Interpersonal and customer-relationship skills

Leadership skills

Problem-solving/decision-making skills

PC skills

Education

4-year college degree or equivalent retail, banking, or financial services experience

Job description

Pay Range

$22.63 - $30.17

Overview

As a strong support to the Branch Manager, the Assistant Branch Manager supervises daily activities to ensure high quality customer service. Provides coaching and development of branch staff. Demonstrates our core values and provides superior customer experience. Maintains an appropriate focus on sales activities and related results. Monitors, identifies and controls compliance risks and operational exposure and assists with management of the branch budget.

Responsibilities

• 50% Assists in building a motivated and high performing branch team through recruitment, training, and development of staff. Conducts regular and quarterly coaching and career development conversations. Proposes salary recommendations to Branch and Market Manager for approval. Responsible for sales and service coaching of branch staff and contributes to branch goals.
• 25% Works with Branch Manager and business partners to identify and establish new relationship opportunities. Executes a working knowledge of consumer and small business products and services; delivers solutions through interactive, needs‑based conversations. Refers customers to business partners and resolves customer issues with elevated responsiveness and satisfaction.
• 15% Provides supervisory oversight of branch operations, compliance, and risk. Manages FTEs, fee waivers and other budget items to ensure profitability. Oversees compliance controls and promotes understanding of information security and fraud risk.
• 5% Represents the bank in the local market, fulfilling a leadership role with civic and community organizations.
• 5% Performs other duties as required.

Qualifications

• Education: 4‑year college degree or equivalent retail, retail banking, or financial services experience.
• Experience: 3 years in retail banking preferred; business development and outside sales experience preferred.
• Skills: Excellent listening and communication skills; organizational, interpersonal and customer‑relationship skills; ability to function in a fast‑paced, ever‑changing environment; leadership and problem‑solving/decision‑making skills; strong PC skills.
• Certification: NMLS Certification required or ability to obtain upon hire.

Physical Requirements

• Communicate effectively with internal and/or external customers.
• Stationary 50% of the time; move about within or between locations.
• Bend, twist, crouch, squat; move objects up to 20 lbs.

Benefits for Full‑Time Employees

• Generous Paid Time Off: At least 22 days annually, prorated in the year of hire.
• Parental Leave: Six weeks of paid leave at 100% of your salary.
• Comprehensive Medical, Dental, and Vision Coverage with employer contributions to HSA.
• Flexible Spending Accounts for healthcare and dependent care expenses.
• Employer‑Paid Disability Coverage (short‑ and long‑term) with option to purchase additional long‑term coverage.
• Life Insurance: Employer‑paid basic life insurance with optional supplemental coverage.
• Voluntary Benefits including hospital, accident, and critical illness coverage.
• Retirement Plans: 401(k) with employer matching, optional Roth 401(k), and a pension plan.
• Adoption Assistance.
• Tuition Reimbursement.
• Employee Assistance Program (EAP).
• Pet Insurance.
• Financial and Banking Services benefits and financial planning assistance.

Benefits for Part‑Time Employees Working 20+ Hours/Week

• Medical Coverage with employer contributions to HSA.
• Dental and Vision Coverage.
• Voluntary Benefits including hospital, accident, and critical illness coverage.
• Generous Parental Leave: Six weeks of paid leave at 100% of your salary.

Benefits for All Part‑Time Employees

• Retirement Plans: 401(k) with employer matching, optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year.
• Paid Sick and Safe Leave.
• Employee Assistance Program (EAP).
• Financial and Banking Services benefits and financial planning assistance.

Applicants

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time.

Equal Employment Opportunity

NBT Bank is an equal opportunity employer and fully supports a diversified environment. We do not discriminate against any applicant or employee because of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status or veteran status, recently separated veterans, genetic information, victims of domestic violence and stalking or any other class protected by Federal, State or local law. This policy applies to all terms of employment.