Assistant Branch Manager - Western Hills

Trupartner Credit Union; Cincinnati (OH); On-site; USD 50,000 - 65,000; Full time

Job summary

TruPartner Credit Union in Cincinnati, OH is seeking an Assistant Branch Manager to lead daily branch operations, mentor staff, and provide coverage for the Branch Manager as needed.

You will oversee teller and member service functions, ensure policy compliance, and drive cross-selling while maintaining excellent member experiences in a fast-paced environment.

Qualifications

• High school diploma or equivalent; additional coursework a plus.
• 2 to 5 years of related financial institution experience.
• Solid understanding of teller, member service, and loan officer functions.
• Strong interpersonal and communication skills.
• Organized, proactive, and comfortable with computer applications and everyday office equipment.
• Natural leadership qualities and initiative.

Responsibilities

• Ensure branch operations run in line with policy, legal, and regulatory requirements.
• Build knowledge of products/services and cross-sell to meet member needs.
• Oversee branch security and openings/closings; respond to alarms.
• Balance daily transactions at end of day.
• Help implement policy and procedure changes at branch level.
• Handle loan processing, CDs, IRAs, HSAs, and new accounts.
• Provide direction and supervision to branch staff; step in as Branch Manager when needed.
• Onboard and train new employees; cross-train staff across roles.
• Help set staffing levels and build schedules.
• Resolve member requests promptly or route as needed.
• Keep management informed of branch activity; flag service improvements.
• Complete required reports accurately and on time.

Skills

Leadership

Communication

Organizational skills

Customer service

Education

High school diploma or equivalent

Tools

MS Office

Job description

Assistant Branch Manager

TruPartner Credit Union | Cincinnati, OH

Are you a natural leader who loves helping a team succeed as much as helping members? TruPartner Credit Union is looking for an Assistant Branch Manager to help run day-to-day branch operations, support and develop staff, and step in for the Branch Manager when needed. If you thrive in a fast-paced environment and want a real leadership path, keep reading.

Why You’ll Love It Here

We’re a credit union, so we work a little differently than a typical bank. Our members are also our owners, and there are no outside shareholders pushing for higher fees or bigger profits. Every dollar we earn goes back into better rates, better service, and a better experience for the people who trust us.

Our team members say it best: this is a place where your work genuinely matters. You’ll work alongside people who care about doing things right, who support each other, and who take pride in serving the Cincinnati community with integrity. Our very own CEO started her career as a teller, so the path from here is real.

What You’ll Do

• Ensure branch operations run in line with policy, legal, and regulatory requirements, in step with other departments
• Build deep knowledge of credit union products and services, and cross-sell to meet member needs
• Oversee branch security, respond to alarms, and support opening/closing procedures
• Make sure the branch balances all transactions at the end of each day
• Help implement policy and procedure changes at the branch level
• Handle loan processing and closings, certificates of deposit, IRAs, HSAs, and new accounts
• Provide direction and supervision to branch staff, and step in as Branch Manager when needed
• Onboard and train new employees, and cross-train staff across roles
• Help set staffing levels and build schedules
• Resolve member requests and questions promptly, or route them appropriately
• Keep management informed of branch activity and flag ideas for better service
• Complete required reports accurately and on time

What We’re Looking For

• High school diploma or equivalent; additional coursework a plus
• 2 to 5 years of related financial institution experience
• Solid understanding of teller, member service, and loan officer functions
• Strong interpersonal and communication skills
• Organized, proactive, and comfortable with computer applications and everyday office equipment
• Natural leadership qualities and initiative

Our Values: CREDIT

• Collaboration - We succeed together, and teamwork is what makes great service possible.
• Respectful - Every member and every colleague deserves care and professionalism.
• Exceeding Expectations - Good enough isn’t in our vocabulary.
• Driven - We take initiative and follow through with pride.
• Inclusive - We celebrate different backgrounds and perspectives. Everyone belongs here.
• Trustworthy - We earn our members’ trust every single day.