Assistant Branch Manager- Eastgate

General Electric Credit Union; Cincinnati (OH); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

401k match

Tuition reimbursement

Volunteer time off

On-site clinics

Job summary

General Electric Credit Union, headquartered in Cincinnati, seeks an Assistant Branch Manager for the Eastgate location. You will support daily branch operations, coach staff, and ensure exceptional member service.

Ideal candidates have 5+ years in Relationship Banking or related roles, with leadership and compliance experience. The role offers a full benefits package and opportunities for professional growth within a member-owned financial institution.

Qualifications

• Leadership development and team coaching are essential.
• Strong communication with members and staff.
• Experience mentoring peers in a banking environment.
• Regulatory, compliance, and risk awareness in branches.

Responsibilities

• Oversee branch operations and ensure regulatory compliance.
• Coach and observe staff to improve sales and service.
• Mentor employees and provide developmental feedback.
• Address employee issues in the absence of the Branch Manager.
• Resolve member concerns and escalate as needed.
• Build relationships with business members and open accounts.
• Assist with specialized accounts and POA reviews.
• Support branch services and perform other duties as required.

Skills

Leadership

Communication

Coaching

Relationship banking

Education

High school diploma or GED

College degree preferred

Job description

Assistant Branch Manager- Eastgate

General Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky. At GECU, we pride ourselves on maintaining quality service, being an employee-friendly workplace, and developing our team members while teaching you the skills to lead you to career advancement opportunities.

Primary Duties and Responsibilities:

General Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky. At GECU, we pride ourselves on maintaining quality service, being an employee-friendly workplace, and developing our team members while teaching you the skills to lead you to career advancement opportunities.

Overview

The Assistant Branch Manager plays a vital role in the efficient functioning of the Credit Union branch by serving as a crucial support system to the Branch Manager, contributing to the overall success of the branch by managing daily operations, fostering a positive work environment, and ensuring exceptional member service.

Essential Responsibilities

• Responsible for all operational, regulatory, and compliance activities in the branch such as: Conduct required branch audits within the required timeframe, mitigate risk by following safety protocol and addressing concerns regarding suspicious activity, review accounts for quality control standards
• Assist the Branch Manager by observing and coaching employee sales and service behaviors to drive production
• Mentor employees by providing developmental feedback and assisting with training
• Address employee-related concerns and issues in the absence of the Branch Manager
• Resolve complex member concerns and escalated issues as well as address member feedback
• Build relationships with business members and open business accounts
• Assist team members with specialized accounts, reviewing trusts, wills, and power of attorney (POA) documents
• Assist members as required by the needs of the business
• Perform other duties as necessary to support Branch Services

Education and Experience

• High school diploma or GED required; college degree preferred
• Minimum five years of experience in Relationship Banker or related role required
• Prior experience mentoring or coaching peers in a team environment required
• Prior experience handling operational, regulatory, and compliance-related activities in the financial industry required

Knowledge, Skills, and Abilities

• Developing leadership skills with the ability to coach, develop, and train team members
• Strong written and verbal communication skills with the ability to effectively communicate with both members and team members
• Ability to foster collaboration and a positive work environment
• Strong attention to detail and organizational skills to effectively manage operations

Benefits

• Health, Dental and Vision insurance
• Life and Disability insurance options
• Paid Time Off starts accruing once hired and take your birthday off -paid
• 401k Retirement plan with up to a 10% match of your base gross compensation
• Tuition reimbursement opportunities & professional development
• Volunteer opportunities -and earn additional PTO hours!
• On-site clinics for Vaccines and Mammograms

And many more!

Come join GECU as we are a curated culture of respect, understanding, and mutual recognition. We believe forming bonds and connecting with each other only stands to strengthen the service we provide to our members in our mission of improving the Quality of Financial lives!

General Electric Credit Union is an Equal Opportunity Employer