Assistant Branch Manager, South/West Region

Dollar Bank, FSB; Pittsburgh (Allegheny County); On-site; USD 55,000 - 75,000; Full time

Job summary

Dollar Bank, FSB in Pittsburgh seeks an Assistant Branch Manager as part of a comprehensive retail training program. The role supports the Branch Manager in building a motivated sales and service team using a consultative approach to customer relationships.

The job emphasizes one-on-one coaching, performance accountability, and proactive customer outreach. Travel to multiple South/West Pittsburgh branch locations is required with reimbursement after meeting mileage thresholds.

Qualifications

• Bachelor's degree with one year of sales goals achievement or HS Diploma with five years of sales goals achievement.
• Retail Banking experience preferred.
• One year of managerial or supervisory experience is required.
• Travel as needed for training and to multiple branch locations within the South/West Pittsburgh region.
• Valid driver’s license and access to reliable vehicle required.
• Background checks as required by OCC will apply.

Responsibilities

• Lead development of new customer relationships through greetings, appointments, and outbound calls.
• Motivate and hold team members accountable; assist Branch Manager in evaluating performance.
• Assist team in branch operations, audits, security, and scheduling.
• Make sound decisions prioritizing risk management, profitability, and customer satisfaction.
• Count money accurately with arithmetic skills and access account information on systems.
• Develop product knowledge by attending required training classes and maintain professional conduct.

Skills

Leadership

Coaching

Sales

Customer relations

Education

Bachelor's Degree

High School Diploma/GED with 5 years sales goals

Job description

The Assistant Branch Manager participates in a comprehensive retail training program while working toward individual sales targets. In collaboration with the Branch Manager, this role helps cultivate a motivated sales and service team, ensuring that each member contributes to the branch's success through a consultative sales methodology.

A key responsibility of the Assistant Branch Manager is the development of team members through one-on-one coaching sessions and performance accountability. Additionally, this role focuses on strengthening customer relationships through proactive initiatives, which may include limited participation in community events and business networking opportunities. This position requires travel to multiple branch locations within the South/West Region. This position requires traveling to branch locations within the South/West regions of Pittsburgh. These branch locations include: Brentwood, Dormont, South Hills, Mt. Lebanon, Peters Twp, Pleasant Hills, South Fayette, & Washington. Travel reimbursement will be provided once a millage threshold has been met.

Education and Experience Requirements

• Bachelor's Degree with one year demonstrated track record of achieving sales goals is required. Will consider High School Diploma/GED with five years demonstrated track record of achieving sales goals.
• Retail Banking experience preferred.
• One year of managerial or supervisory experience is required.
• Ability to travel as needed for training.
• A valid driver's license and access to a reliable vehicle is required.
• Candidates being considered will be subject to additional background checks as required by the Office of the Comptroller of the Currency.

Essential Functions

• Lead the branch's development of new customer relationships by greeting customers in the branch, scheduling appointments with leads, and conducting outbound calling efforts.
• Assume a leadership role while motivating and holding team members accountable, assist Branch Manager in evaluating team member performance.
• Assist the team in all areas of branch operations including branch audits, security, and scheduling.
• Make sound, balanced decisions that prioritize risk management, profitability, and customer satisfaction in each transaction.
• Arithmetic skills to count money accurately.
• Computer literacy to access account information and process transactions.
• Develop a thorough knowledge of Bank products and guidelines by attending the required classes.
• Maintain a professional appearance and conduct yourself in a professional manner at all times.
• Maintain the highest level of professional integrity and ethics.
• All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by Dollar Bank's risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions.