Assistant Branch Manager

1st National Bank of Scotia; City of Schenectady (NY); Presencial; USD 55 000 - 75 000; Tempo integral

Resumo da oferta

The Assistant Branch Manager at 1st National Bank of Scotia supports the Branch Manager, helps manage daily operations, and focuses on retaining customers while developing new relationships.

This role requires strong communication, leadership, and a commitment to regulatory compliance; the position is full-time, in-office, with travel within the region.

Qualificações

• Proven experience in banking operations.
• Strong knowledge of financial services regulations.
• Proficiency with banking software applications.

Responsabilidades

• Assist in managing branch operations and staff.
• Provide exceptional service and develop customer relationships.
• Supervise staff in Branch Manager's absence.
• Conduct weekly sales meetings and drive incentive programs.
• Ensure compliance with bank policies, procedures and security measures.
• Travel as required for regional coverage.

Conhecimentos

Banking operations

Regulatory knowledge

Financial software

Customer service

Team leadership

Ferramentas

Banking software tools

Descrição da oferta de emprego

The Assistant Branch Manager is responsible for assisting and supporting the Branch Manager. This position is also responsible for managing the branch during the absence of the Branch Manager while focusing on customer retention and developing new relationships.

Requirements

• To provide an exceptional service experience, every time!
• Must have excellent communication and telephone skills.
• Provide positive leadership, training and supervision to personnel within the assigned branch.
• Ensure service standards are met within assigned branch and the bank.
• Ensure compliance with Bank policies and procedures.
• Protect the interest of the Bank and minimize loss through adherence to security measures and other policies and procedures.
• Inspect interior and exterior of branch daily to ensure a safe and well-maintained facility.
• Coach and train branch personnel to achieve incentive goals and increase referral activity.
• Assist in attaining established bank and branch goals through active participation in incentive and referral programs.
• Coach employees in assigned region regularly to achieve goals.
• During the absence of the Branch Officer, perform direct supervisory duties of branch staff.
• Perform all duties within the branch as needed.
• Provide input and assist the Branch Officer in preparation of employee performance appraisals.
• Prepare loan packages for Branch Officer, Regional Manager or Loan Committee review and close loans upon approval.
• Prepare and conduct, or delegate branch weekly sales meetings.
• Review and approve employee incentive forms quarterly.
• Assist the Branch Officer in preparation of quarterly branch narrative.
• Attend meetings as required.
• Perform Notary Public duties, as licensed.
• Represents the Bank in community and civic functions.
• In instances where no bank officers are present, authorize transactions and sign cashier’s checks in excess of normal dollar limits.
• Perform proper branch opening and closing procedures. Respond to alarms as needed.
• Assist other branches in assigned region as needed.
• This is a full time position performed in a regular office environment, Monday through Saturday, Retail Branch Banking hours. Travel is required.
• Other duties as assigned: Duties, responsibilities and activities may change at any time with or without notice, deemed necessary by Management.

Qualifications

• Proven experience in banking operations
• Strong knowledge of financial services and related regulatory requirements
• Proficiency in financial software applications used within banking environments
• Good organizational skills with the ability to multitask effectively in a fast-paced environment
• Basic understanding of banking products, services, and compliance standards.

Experience

• Working at a bank: 1-2 years (Required)
• Managing people: 1-2 years (Required)

This role offers an opportunity to develop a career within the financial services industry while contributing to the efficient operation of our branch. This position is essential for maintaining smooth branch operations and delivering outstanding financial solutions to clients. We seek motivated professionals committed to operational excellence and customer satisfaction.