Assistant Branch Manager (Retail Banking)

CAPITAL COMMUNITY BANK; Salem (UT); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life and Disability Insurance

HSA and FSA

PTO and 12 paid holidays

401(k) with company match

Tuition reimbursement

Competitive compensation

Job summary

Accordia Bank in Salem, Utah, seeks an Assistant Branch Manager to support daily branch operations, lead frontline staff, and drive customer satisfaction. You will coach tellers, manage customer relationships, and ensure regulatory compliance while partnering with the Branch Manager to achieve deposit growth and service excellence.

The role emphasizes strong cash handling, product knowledge, and cross-department collaboration within a community-focused bank.

Qualifications

• Minimum of 2 years of retail banking or branch banking experience.
• Strong knowledge of retail banking products and branch operations.
• Excellent customer service and relationship-building skills.
• Strong communication and interpersonal skills across departments and levels.
• Proven coaching and employee development abilities.
• Strong cash-handling experience and attention to detail.
• Confidentiality and sound judgment required.
• Organizational and time-management skills.

Responsibilities

• Assist the Branch Manager in supervising daily branch operations and retail banking activities.
• Lead by example in delivering exceptional customer experiences and relationship-focused service.
• Promote and maintain knowledge of the Bank's products, services, and treasury management offerings.
• Address customer needs and resolve escalated issues; identify banking solutions.
• Coach, train, and develop teller staff on products, services, and procedures.
• Support branch compliance with regulations, policies, and controls.
• Participate in staff meetings, guiding on policies and service expectations.
• Review branch performance reports and identify opportunities for improvement.
• Partner with the Branch Manager to improve customer satisfaction and efficiency.
• Assist in resolving personnel and operational challenges per procedures.
• Serve as a resource for complex account inquiries and customer concerns.
• Perform teller transactions and cash management tasks.
• Contribute to business development and community banking efforts.

Skills

Retail banking experience

Customer service

Coaching & development

Regulatory compliance

Cash handling

Job description

Job Details

Job Location: Salem - Salem, UT 84653, Position Type: Full Time, Salary Range: $25.00 - $35.00, Accordia Bank is seeking an experienced Assistant Branch Manager to support the daily operations, leadership, and performance of a community-focused retail banking branch. This role partners closely with the Branch Manager to deliver exceptional customer service, coach and develop frontline staff, ensure regulatory compliance, and drive operational excellence while building strong customer relationships.

Responsibilities

• Assist the Branch Manager in supervising daily branch operations and retail banking activities.
• Lead by example in delivering exceptional customer experiences and relationship-focused service.
• Promote and maintain knowledge of the Bank's products, services, and treasury management offerings.
• Address customer needs, resolve escalated issues, and identify opportunities to recommend appropriate banking solutions.
• Coach, train, and develop teller staff on products, services, customer retention strategies, and operational procedures.
• Support branch compliance efforts by ensuring adherence to banking regulations, policies, and internal controls.
• Participate in and facilitate branch staff meetings, providing guidance on policies, procedures, products, and service expectations.
• Review branch performance reports, including deposit growth, account activity, overdrafts, and operational metrics, identifying opportunities for improvement.
• Partner with the Branch Manager to implement solutions that improve customer satisfaction, efficiency, and branch performance.
• Assist in resolving personnel and operational challenges in accordance with established procedures and guidelines.
• Serve as a resource for frontline staff regarding complex account inquiries and customer concerns.
• Perform teller transactions, including deposits, withdrawals, transfers, check cashing, cashier's checks, change orders, and account servicing activities.
• Assist with cash management functions, teller audits, outage resolution, and branch balancing activities.
• Contribute to business development initiatives, product training, and community banking efforts.
• Perform other duties as assigned.

Qualifications

• Minimum of 2 years of retail banking or branch banking experience.
• Strong knowledge of retail banking products, services, and branch operations.
• Excellent customer service and relationship-building skills.
• Strong communication and interpersonal skills with the ability to work effectively across departments and management levels.
• Proven coaching, mentoring, and employee development abilities.
• Demonstrated critical thinking, problem-solving, and conflict-resolution skills.
• Strong cash-handling experience and attention to detail.
• Ability to maintain confidentiality and exercise sound judgment.
• Excellent organizational and time-management skills.
• High level of professionalism, integrity, and accountability.

Preferred Qualifications

• Previous supervisory or management experience within a financial institution.
• Experience reviewing branch performance metrics and operational reports.
• Knowledge of treasury management products and services.
• Experience supporting regulatory compliance, risk management, and internal control processes.
• Community bank experience preferred.

Benefits

• Medical, Dental, and Vision Insurance
• Life and Disability Insurance
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
• Paid Time Off (PTO) and 12 Paid Federal Holidays
• 401(k) with Company Match
• Tuition Reimbursement for Eligible Employees
• Competitive Compensation and Performance-Based Incentives