Assistant Branch Manager

Ridgewood Savings Bank; New Rochelle (NY); On-site; USD 66,000 - 76,000; Full time

Job summary

Ridgewood Savings Bank in New Rochelle is seeking an Assistant Branch Manager to lead daily branch operations and staff performance. You will supervise, coach, and develop team members, ensure regulatory compliance, resolve customer issues, and drive sales goals while maintaining high service standards.

This role requires strong communication, problem solving, and hands-on leadership to build rapport with management and customers.

Qualifications

• High school diploma or GED required; college preferred.
• Several years of banking operations experience expected.
• Strong supervisory and coaching capabilities.
• Proven ability to build rapport with staff and management.
• Solid knowledge of bank products and Microsoft Office.
• Excellent oral and written communication skills.

Responsibilities

• Maintains productivity by supervising branch personnel, coaching, and evaluating.
• Directs daily branch operations and assists staff for customer needs.
• Reviews staffing and payroll; reports attendance to HR.
• Ensures staff follow policies; conducts monthly operational meetings.
• Resolves customer issues beyond junior staff authority; makes decisions.
• Promotes sales, conducts meetings, and develops individual development plans.
• Ensures compliance with regulatory requirements and audits.

Skills

Supervision

Customer service

Sales coaching

Communication

Bank operations

Regulatory knowledge

Microsoft Office

Problem solving

Education

High School diploma or GED

Two to four years of college

Minimum three to five years bank operations experience

Job description

Description

Estimated starting annual salary for this position is $66,300-$76,059 per year.

Education, Skills & Experience Requirements:

• High School diploma or G.E.D. equivalent
• Two to four years of college preferred
• Minimum three to five years bank operations experience
• Demonstrated ability to be an effective supervisor and to build and maintain rapport with management and subordinates. Generally equivalent to two years Supervisor experience
• Demonstrated knowledge of Bank Products & Services, and all associated software and programs, including Microsoft Office
• Demonstrated ability to identify, investigate and resolve problems concerning customer accounts/transactions
• Demonstrated ability to manage in a sales environment, including Staff Coaching, Skills Transfer, and conducting Individual Development Plan meetings and Branch Sales meetings.
• Outstanding oral and written communication skills

The duties and responsibilities of the Assistant Branch Manager will include:

• Maintains high level of productivity among branch personnel through careful supervision, including training, coaching, disciplining, and evaluating.
• Directs the daily branch operations by providing guidance and assistance to branch personnel in servicing customer needs in accordance with all regulatory requirements.
• Maintains proper daily staffing requirements by coordinating the weekly branch personnel schedule. Responsible to review and submit payroll. Documents and reports attendance to Human Resources Department.
• Ensures that branch personnel follow bank policies and procedures by investigation and follow-up. Conduct monthly operational meetings. Ensures regulatory compliance.
• Resolves customer complaints or needs that may exceed the authority of subordinates by analyzing situations and making decisions.
• Maximizes sales performance and projects and promotes an engaging team atmosphere to maintain a high level of customer satisfaction by conducting sales meetings and performing skills transfers. Creates and monitors individual development plans for branch personnel.
• Ensures proper review and settlement of in-clearing check items by reviewing account history and paying or returning rejected items in accordance with Regulation CC.
• Reviews daily printouts required by bank policy and procedure to prevent financial loss and monitor suspicious activity in accordance with BSA and other regulatory requirements.
• Inspects automated teller machines and ensures security cameras are functioning properly for branch and customer security and safety. Maintains dual control and proper security procedures.
• Ensures Currency Transaction reports are completed daily and submitted in appropriate timeframe. Reviews business profiles to ensure required information is completed and documented accordingly, completes and submits Quarterly Compliance report in order to be compliant with BSA requirements.
• Administers signature guarantees under the guidelines of the Securities Transfer Agents Medallion Program.
• Completes monthly State of the Branch and General Ledger Reconciliation reports, to review the financial activities of the branch and ensure all required actions are conducted.
• Provides management coverage by managing the branch in the absence of the Branch Manager.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.