Assistant Branch Manager

Ridgewood Savings Bank; Hewlett (NY); On-site; USD 66,000 - 76,000; Full time

Job summary

Ridgewood Savings Bank in New York is seeking an Assistant Branch Manager to supervise branch staff, drive daily operations, and maintain regulatory compliance. The role emphasizes coaching, customer service, and sales leadership. A high school diploma or GED plus 3–5 years of bank operations experience is required, with 2–4 years in supervision and strong communication skills expected. This position offers a competitive salary in a dynamic banking environment.

Qualifications

• High School diploma or GED required or equivalent.
• 3–5 years of bank operations experience preferred.
• Demonstrated ability to supervise and develop staff.
• Knowledge of Bank Products & Services and related software including MS Office.
• Strong communication skills, both oral and written.
• Experience identifying and resolving customer account/transaction issues.
• Experience coaching staff and conducting development meetings.
• Sales environment experience with staff development and branch sales meetings.

Responsibilities

• Supervise branch personnel to maintain productivity through coaching, training, and evaluation.
• Direct daily branch operations and assist staff in servicing customer needs in compliance with regulatory requirements.
• Coordinate weekly staffing, review payroll, and report attendance to HR.
• Ensure policy compliance and conduct monthly operational meetings; monitor regulatory compliance.
• Resolve customer issues beyond subordinate authority by analysis and decision-making.
• Promote sales performance and a positive team environment; conduct sales meetings and development plans.
• Review and settle in-clearing items and monitor for suspicious activity per BSA requirements.
• Ensure security procedures for ATMs, cameras, and branch controls.
• Submit required Currency Transaction reports and Quarterly Compliance reporting.

Skills

Effective supervision

Staff coaching

Written & verbal communication

Sales coaching & meetings

Problem solving

Education

High School diploma or GED

Two to four years college preferred

Bank operations experience (3–5 years)

Tools

Microsoft Office

Job description

Estimated starting annual salary for this position is $66,300-$76,059 per year.

Education, Skills & Experience Requirements:

• High School diploma or G.E.D. equivalent
• Two to four years of college preferred
• Minimum three to five years bank operations experience
• Demonstrated ability to be an effective supervisor and to build and maintain rapport with management and subordinates. Generally equivalent to two years Supervisor experience
• Demonstrated knowledge of Bank Products & Services, and all associated software and programs, including Microsoft Office
• Demonstrated ability to identify, investigate and resolve problems concerning customer accounts/transactions
• Demonstrated ability to manage in a sales environment, including Staff Coaching, Skills Transfer, and conducting Individual Development Plan meetings and Branch Sales meetings.
• Outstanding oral and written communication skills

The duties and responsibilities of the Assistant Branch Manager will include:

• Maintains high level of productivity among branch personnel through careful supervision, including training, coaching, disciplining, and evaluating.
• Directs the daily branch operations by providing guidance and assistance to branch personnel in servicing customer needs in accordance with all regulatory requirements.
• Maintains proper daily staffing requirements by coordinating the weekly branch personnel schedule. Responsible to review and submit payroll. Documents and reports attendance to Human Resources Department.
• Ensures that branch personnel follow bank policies and procedures by investigation and follow-up. Conduct monthly operational meetings. Ensures regulatory compliance.
• Resolves customer complaints or needs that may exceed the authority of subordinates by analyzing situations and making decisions.
• Maximizes sales performance and projects and promotes an engaging team atmosphere to maintain a high level of customer satisfaction by conducting sales meetings and performing skills transfers. Creates and monitors individual development plans for branch personnel.
• Ensures proper review and settlement of in-clearing check items by reviewing account history and paying or returning rejected items in accordance with Regulation CC.
• Reviews daily printouts required by bank policy and procedure to prevent financial loss and monitor suspicious activity in accordance with BSA and other regulatory requirements.
• Inspects automated teller machines and ensures security cameras are functioning properly for branch and customer security and safety. Maintains dual control and proper security procedures.
• Ensures Currency Transaction reports are completed daily and submitted in appropriate timeframe. Reviews business profiles to ensure required information is completed and documented accordingly, completes and submits Quarterly Compliance report in order to be compliant with BSA requirements.
• Administers signature guarantees under the guidelines of the Securities Transfer Agents Medallion Program.
• Completes monthly State of the Branch and General Ledger Reconciliation reports, to review the financial activities of the branch and ensure all required actions are conducted.
• Provides management coverage by managing the branch in the absence of the Branch Manager.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.