Service Associate I

Eastern Bank; Cambridge (MA); On-site; USD 42,000 - 64,000; Full time

Job summary

Eastern Bank in Cambridge, MA seeks a Service Associate who blends customer service and teller responsibilities on a hybrid basis within branch locations. You will support platform sales, process transactions, and assist customers with loan applications and referrals.

The role requires strong communication, the ability to learn products quickly, and the professionalism to maintain compliance and build relationships across teams. Prior retail or banking exposure is preferred.

Qualifications

• Incumbent has the authority to use discretion in some circumstances, but if policy is unclear seek guidance from supervision.
• Ability to work independently and multi-task in a fast-paced environment.
• High school diploma or equivalent is required.
• 1–2 years of sales experience in a retail, financial services or hospitality environment preferred.
• banking experience is preferred (e.g., teller) is a plus.
• Basic business acumen and professionalism is a must.
• Ability to communicate information and ideas so others will understand.
• Ability to build relationships and strong alliances across the organization.
• Ability to quickly learn all details about the bank's products and services.

Responsibilities

• Simultaneously performs duties of a traditional branch customer service representative and teller, primarily in specific branch locations.
• Prepares and processes loan applications for mortgage, consumer, small business, etc.
• Closes loans for customers in applicable business lines.
• Makes referrals to other bank lines and third-party partners.
• Proactively reaches out to high-value customers to retain and grow the portfolio.
• Handle daily account maintenance and other service issues.
• Support quarterly sales goals.
• Process deposits and cash transactions with receipts.
• Process sale of monetary instruments and file related government reports.
• Process foreign currency purchases and sales; loan payments and credit card cash advances.
• Adhere to all bank policies and procedures.

Skills

Communication

Relationship building

Independent work

Multi-tasking

Business acumen

Education

High school diploma or equivalent

Job description

Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.

Service Associates are skilled in the duties of both a Customer Service Representative (sales on the platform), and Teller (transactions at the teller line).

Major Responsibilities

Simultaneously performs the duties of a traditional branch customer service representative and teller, primarily in specific traditional branch locations where such a “hybrid” position is authorized.

Account Representative Duties

• Prepares and processes loan applications for various lending units (mortgage, consumer, small business, etc.)
• Closes loans for customers for applicable business lines (i.e. consumer lending)
• Makes referrals to other bank business lines and third-party partners
• Proactively reaches out, by phone and in person, to high-value customers in efforts to retain and grow the portfolio
• Responsible for operational compliance and adherence to policy
• Handles daily account maintenance and other service issues as necessary
• Understands and provides support in achieving quarterly sales
• Process deposits to customer accounts; includes verification of cash, verification of endorsements, and providing customers with receipts
• Cash checks for customers and non-customers according to bank policy
• Process and properly record the sale of monetary instruments (i.e. official bankchecks)
• Properly file all government-mandated reports related to large cash transactions and the sale of all monetary instruments
• Process foreign currency purchases and sales
• Process various types of loan payments and credit card cash advances
• Relative to all duties, must adhere to all bank policies and procedures

Individuals in this position will have a mixture of time between platform and teller line. On some occasions more time might be spent on one side verses the other.

Qualifications

• Incumbent has the authority to use discretion in some circumstances, but if/when written policy is unclear or there is any uncertainty, the service associate should seek guidance from his/her immediate supervisor.
• Incumbent must have the ability to work independently, multi-tasking in a fast-paced environment. Individual should be an outgoing self-starter and be technically literate.
• High school diploma or equivalent required
• 1-2 years of sales experience in a retail, financial services or hospitality environment preferred.
• Some banking experience is preferred (e.g., teller or otherwise) is a plus.
• Basic business acumen and professionalism is a must.
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• Ability to build relationships and strong alliances across the organization.
• Ability to quickly learn all details about the products and services offered by the bank.

Working Conditions

• Ability to remain in a stationary position for long periods of time without a break and with continuous customercontact.
• Incumbent must be able to transport items weighing 15 pounds or more.

About Us

At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us. We are proud to offer comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement.

Eastern Bank is an equal opportunity employer. All job applicants will be considered for employment without regard to race, color, religious creed, national origin, sex, sexual orientation, gender identity, genetic information, military service, age, ancestry, or disability.

Job Info

• Job Identification 4316
• Job Category Retail Sales & Service
• Posting Date 07/27/2026, 08:12 PM
• Job Schedule Full time
• Locations 1720 Massachusetts Ave, Cambridge, MA, 02138, US