Assistant Branch Manager - Horsham

QNB Bank; Horsham (PA); Presencial; USD 70.000 - 90.000; Jornada completa

Descripción de la vacante

QNB Bank in Horsham, PA is seeking an Assistant Branch Manager to oversee branch operations, supervise staff, and deliver excellent customer service. The role involves coaching the Q2 Service and Sales program, managing deposits and consumer loans, and maintaining compliance with policies and government regulations.

The ideal candidate will have supervisory experience, a high school diploma or equivalent, and familiarity with banking products.

Formación

• Must have high school diploma or equivalent.
• Two PBA courses recommended by Branch Manager (Fundamentals of Banking and Consumer Lending).
• Fulfill S.A.F.E. Mortgage Licensing Act requirements and maintain compliance.

Responsabilidades

• Implements, models, and coaches Q2 Service and Sales programs to meet goals and quality standards.
• Ensures prescribed schedules and operating policies are followed.
• Oversees daily office settlement and performs duties as necessary.
• Builds customer relationships and provides prompt, accurate service through consultative selling and cross-selling.
• Opens, closes, and services all deposit products; handles consumer loans as needed.
• Resolves customer problems in a positive and efficient manner.
• Runs the branch in the Branch Manager's absence; opens and closes the branch as needed.
• Supports training events and ensures completion of compliance training.

Conocimientos

Supervisory experience

Customer service

Sales and cross-selling

Educación

High School diploma or equivalent

Two PBA courses: Fundamentals of Banking; Consumer Lending

S.A.F.E. Mortgage Licensing Act compliance

Descripción del empleo

The Assistant Branch Manager assumes responsibility for efficient and effective operations of a branch and performs various administrative duties in support of the branch banking function. This position is located at the QNB Bank location in Horsham, PA.

GENERAL DUTIES AND RESPONSIBILITIES

• 1. Implements, models, and coaches Q2 Service and Sales programs with creativity and energy such that goals are achieved and quality standards are met or exceeded. Takes personal initiative and is a positive example for others to emulate.
• 2. Ensures that prescribed schedules and operating policies and procedures are followed.
• 3. Oversees the daily office settlement and performs duties as necessary.
• 4. Builds customer relationships while representing QNB to the customer in a courteous, confidential, and professional manner. Providing prompt, efficient, and accurate service through consultative selling and cross-selling in a positive manner.
• 5. Opens, closes, and services every type of deposit product at various branch locations. Includes taking and disbursing consumer loans.
• 6. Resolves customer problems in a positive and efficient manner.
• 7. Responsible for running the branch in the absence of the Branch Manager in an effective and professional manner. Opening and closing the branch as needed.
• 8. Makes recommendations regarding performance evaluations for FSR and/or FSR II.
• 9. Supportive of community through involvement and participation in local volunteer and/or charitable organizations.
• 10. Able to relate to other people beyond giving and receiving instructions.
• 11. Available to present at training workshops and Q2 Service and Sales meetings as necessary.
• 12. Completes assigned compliance training in a timely manner and demonstrates the ability to apply training to their duties and responsibilities including their supervision of other employees.
• 13. Assumes additional job-related duties as requested.

REQUIRED TRAINING, EXPERIENCE AND EDUCATION

• 1. Must be proficient in all aspects of job.
• 2. High School diploma or equivalent.
• 3. Previous supervisory experience.
• 4. Three years of progressively more responsible experience within a financial organization to gain the necessary experience and background knowledge.
• 5. Successful in motivating team members in all aspects of QNB's Service Excellence.
• 6. Ability to lift and maneuver 25-30-pound coin bags.
• 7. Communication skills that model QNB's sales efforts; including the ability to identify and fulfill customers' current and future needs.
• 8. Requires excellent reading, writing and arithmetic skills.
• 9. Must possess strong product knowledge and actively champion and coach for Q2 Service and Sales referrals and product campaigns.
• 10. Fulfill QNB compliance in operations and security procedures by adhering to government regulations, QNB policy, and established procedures.
• 11. Successful completion of any two PBA courses as recommend by Branch Manager, including Fundamentals of Banking and Consumer Lending.
• 12. Must fulfill re-certification of Universal Banker checklist requirements annually.
• 13. This position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results.

DESIRABLE KNOWLEDGE, ABILITIES AND SKILLS

• 1. Complete familiarity with the QNB's FSR, platform, and consumer loan application taking policies, procedures, and guidelines.
• 2. QNB's service and sales system and product knowledge.

BRANCH HOURS

The ideal candidate for this position is expected to be available to work any hours that the location is open for business. Hours for this location are:

• Monday to Friday - 9:00 a.m. to 7:00 p.m.
• Saturday - 9:00 a.m. to 1 p.m.