Universal Banker

QNB Bank; Quakertown (Bucks County); Hybrid; USD 36,000 - 60,000; Full time

Job summary

QNB Bank in Quakertown, PA seeks a proactive Universal Banker to support customers with deposits, loans, and cross-sales while maintaining accuracy and high service standards.

The role requires cash handling, compliance with banking regulations, and the ability to train staff and participate in committees. A high school diploma and Universal Banker Certification are required, with ongoing re-certification and Notary duties in PA preferred.

Qualifications

• High school diploma or equivalent.
• Universal Banker Certification required.
• Strong reading, writing and arithmetic skills.
• Must pass background check and SAFE Act compliance.
• PA Notary preferred.

Responsibilities

• Models service and sales programs to meet goals and quality standards.
• Builds customer relationships with courteous, confidential service.
• Evaluates customer needs with open-ended questions.
• Opens, closes and services all deposit products; can disburse loans.
• Balances cash drawer and operates TCR and vault settlements.
• Supports branch operations and training; may join committees.
• Completes compliance training and adheres to regulations.
• Available for all operating hours including holidays and weekends.
• Assumes additional duties as requested.

Education

High School diploma or equivalent

Universal Banker Certification

Banking Fundamentals

Consumer Lending training

Interpersonal skills

Customer service

Cross-selling

Cash handling

Communication

Problem solving

Job description

GENERAL DUTIES AND RESPONSIBILITIES:

1. Models Q2 Service and Sales programs with creativity and energy such that goals are achieved, and quality standards are met or exceeded. Takes personal initiative and is a positive example for others to emulate.
2. Builds customer relationships by being accountable for representing QNB to the customer in a courteous, confidential, and professional manner, and for providing prompt efficient and accurate service in processing transactions through consultative selling and cross‑selling in a positive manner.
3. Evaluates customer needs through the use of open‑ended questions and refers customers to the appropriate resource.
4. Opens, closes, and services every type of deposit product, able to take and disburse loans.
5. Perform branch functions requiring an in‑depth knowledge of branch transactions. Including but not limited to performs paying and receiving Financial Service Representative functions accurately balances cash drawer and/or a Teller Cash Recycler (TCR) at the end of the day, ATM, Vault Settlement, etc.
6. May ensure daily office settlement.
7. Assists in the training of personnel and may be a member of a committee (i.e. Safety Committee) and train personnel on the information obtained from attending committee meetings.
8. Assists in processes and prepares branch cash and settlement.
9. Able to relate to other people beyond giving and receiving instructions.
10. Supportive of community through involvement and participation in local volunteer and/or charitable organizations.
11. Completes assigned compliance training in a timely manner and demonstrates ability to apply training to their duties and responsibilities.
12. Required availability of all operating branch hours which can include holidays and weekends.
13. Assumes additional job‑related duties as requested.

REQUIRED TRAINING, EXPERIENCE AND EDUCATION:

1. Must be proficient in all aspects of job.
2. High School diploma or equivalent.
3. Complete Universal Banker Certification Checklist.
4. Interpersonal skills to represent the Bank in a positive way when dealing with both internal and external customers.
5. Successful in motivating team members in all aspects of QNB's Service Excellence.
6. Ability to lift and maneuver 25-30-pound coin bags.
7. Communication skills that model QNB's sales efforts; including the ability to identify and fulfill customers' current and future needs.
8. Requires strong reading, writing and arithmetic skills. Completion of high school, vocational training or equivalent (completion of some college courses preferred but not required).
9. Fulfill QNB compliance in operations and security procedures by adhering to government regulations, QNB policy, and established procedures.
10. This position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results.
11. Must fulfill re‑certification of Universal Banker I requirements annually.
12. PA Notary
13. Ability to solve problems and carry on without supervision.

PREFERRED TRAINING, EXPERIENCE AND EDUCATION:

1. Successful completion of Banking Fundamentals and Consumer Lending.
2. Must have strong product knowledge and actively champion and coach for Q2 Sales and Service, referrals and product campaigns.