Assistant Branch Manager - Finance & Customer Success

Courtesy Finance

Town of Canton (NY)

On-site

USD 42,000 - 64,000

Full time

14 days+

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Benefits offered by this job

Health, vision, dental, disability, &

Life insurance

401K

Paid time off

Overtime pay

Incentive & bonus programs

Job summary

Courtesy Finance is seeking an Assistant Branch Manager to provide affordable financing access with fast, friendly service in the local community. This role builds relationships, processes loan applications, and delivers solutions while supporting branch success.

The ideal candidate has at least 1 year of customer service experience, basic math skills, and a high school diploma or equivalent; college coursework is a plus. Knowledge of Word/Excel/Outlook and reliability are essential.

Qualifications

Willingness to work hard, take direction, provide excellent customer service, be compliant with all rules & regulations, and act with integrity.
Goal oriented.
Reliable attendance.
Attention to detail.
Basic math skills and comfort with numbers.
High School degree or equivalent; college coursework or degree a plus.
At least 1 year of customer service experience.
At least 1 year of experience in installment lending, consumer debt collections, retail or sales.
Computer skills including Word, Excel, and Outlook; ability to learn new software.

Responsibilities

Building relationships with customers, local business and others in the local community.
Completing loan applications and explaining loan contracts/terms.
Delivering excellent customer service and helping customers find solutions to their problems.
Working with customers to collect past due balances.