Virtual Relationship Banker

General Electric Credit Union; Cincinnati (OH); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

Life and Disability insurance

Paid Time Off

401k match up to 10%

Tuition reimbursement

Volunteer opportunities

On-site clinics

Job summary

General Electric Credit Union is seeking a Virtual Relationship Banker to support a virtual branch environment, handling consultative conversations with members to meet financial goals. Role involves processing loans, opening accounts, and educating members on FI products.

Ideal candidates have strong communication, call-center experience, and familiarity with credit reports, delivering service in a fast-paced environment. On-site position based in Cincinnati, OH.

Qualifications

• High school diploma or GED required.
• Minimum two years of customer service or call center experience required.
• Minimum one year of experience in a financial institution (FI) or related industry required.
• Basic understanding of FI products and services.
• Fundamental experience in consultative conversations.
• Working experience to analyze financial data including credit reports.

Responsibilities

• Uncover members’ financial goals and needs through consultative conversations.
• Advise members on GECU products and services that help achieve desired outcomes and financial goals.
• Manage a book of business that meets sales and service goals through virtual consultative conversations, with current and prospective members.
• Answer inbound calls from members regarding new consumer loan accounts and new depository accounts, and assist with IRAs and HSAs inquiries.
• Facilitate the consumer loan application process, including product recommendation, loan interviews, credit report evaluation, and document collection.

Skills

Communication

Active listening

Emotional intelligence

Call center experience

Organizational skills

MS Office

Credit union systems

Education

High school diploma or GED

Two years customer service or call center experience

One year FI experience

Job description

Virtual Relationship Banker

Relationship Banker- Virtual Branch (onsite)

General Electric Credit Union is anot-for-profit, member-owned full service financial institutionheadquartered in Cincinnati with branches in Ohio and Kentucky. At GECU, wepride ourselves on maintaining quality service, being an employee-friendly workplace, and developing our team members while teaching you the skills to lead you to career advancement opportunities.

Essential Responsibilities:

• Uncover members’ financial goals and needs through consultative conversations
• Advise members on GECU products and services that help achieve desired outcomes and financial goals
• Responsible for managing a book of business that continuously meets sales and service goals through virtual consultative conversations, with current and prospective members
• Answer inbound calls from members regarding new consumer loan accounts and new depository accounts, as well as assist members with general information and inquiries regarding existing Individual Retirement Accounts (IRAs) and Health Savings Accounts (HSAs)
• Facilitate the consumer loan application process, including product recommendation, conducting loan interview, evaluating member credit reports, and collecting the required loan documents to submit for underwriting and processing
• Facilitate member loan closings electronically through DocuSign or by scheduling an in-person loan closing at a branch location
• Manage loan pipeline by conducting member follow-ups via email or phone and reviewing loan documentation to advance the lending process in a timely manner
• Perform basic account maintenance activities using the required systems, processes, and procedures as necessary to advance the lending process
• Open and close various types of depository accounts utilizing the required systems and following appropriate policies and procedures
• Collaborate with and assist internal team members with new deposit and consumer loan accounts via internal chats and phone
• Review accounts for quality control purposes
• Perform other duties to support Virtual Branch Services as necessary

Education and Experience:

• High school diploma or GED required
• Minimum two years of customer service or call center experience required
• Minimum one year of experience in a financial institution (FI) or related industry required
• Basic understanding of FI products and services
• Fundamental experience in consultative conversations
• Working experience to analyze financial data including credit reports

Knowledge, Skills, and Abilities:

• Proficient at written and verbal communication with ability to develop skills to explain products effectively to members
• Ability to listen and comprehend members’ financial concerns and questions
• Basic interpersonal and emotional intelligence skills needed to deliver updates to members about loan approval or denial with the ability to develop these skills further
• Ability to function well in a fast-paced call center environment
• Organizational skills and attention to detail
• Strong computer skills to quickly learn and become proficient in both Microsoft Office products and Credit Union systems

At GECU, we want to support your wellbeing by offering a wide range of benefits:

• Health, Dental and Vision insurance
• Life and Disability insurance options
• Paid Time Off starts accruing once hired and take your birthday off - paid
• 401k Retirement plan with up to a 10% match of your base gross compensation
• Tuition reimbursement opportunities & professional development
• Volunteer opportunities -and earn additional PTO hours!
• On-site clinics for Vaccines and Mammograms

And many more!

Come join GECU as we are a curated culture of respect, understanding, and mutual recognition. We believe forming bonds and connecting with each other only stands to strengthen the service we provide to our members in our mission of improving the Quality of Financial lives!

General Electric Credit Union is an Equal Opportunity Employer