Assistant Branch Manager: Drive Growth & Customer Experience

1st Franklin Financial Corporation; Chester (SC); Hybrid; USD 40,000 - 43,000; Full time

Job summary

1st Franklin Financial Corporation is seeking an Assistant Branch Manager in South Carolina to lead customer interactions and support branch operations. You will partner with the Branch Manager, drive loan activity, and ensure exceptional service at the branch.

The role requires 1–2 years in financial services, strong interpersonal skills, and the ability to manage staff and lending activities on site.

Qualifications

• High School Diploma or equivalent.
• Onsite branch office work is essential.
• Travel including overnight travel is required.
• 1–2 years in financial services dealing with customers and managing staff.
• Ability to meet licensing requirements of various regulators.
• Strong analytical and interpersonal skills.
• Maintain confidentiality of information.
• Proficiency with MS Office Suite.
• Valid driver's license and ability to drive.

Responsibilities

• Develops and assures that Branch growth, profitability goals and objectives are met.
• Manages all loans including approval of customer loans and sales finance contracts within delegated authority for lending limits.
• Maintains Branch delinquency control and personally engages with delinquencies as appropriate.
• Delegates the daily assignments of solicitation to new and existing customers.
• Oversees personnel management including hiring, termination, disciplinary actions, and salary administration.
• Exemplifies and expects that impeccable customer service is always maintained.
• Ensures that communication is disseminated in a timely and efficient manner to all Branch employees.
• Follows up on all Audit results & recommendations.

Skills

Interpersonal skills

Customer service

Analytical ability

Education

High School Diploma

Tools

MS Office

Job description

1st Franklin Financial Corporation is seeking an Assistant Branch Manager in South Carolina to lead customer interactions and support branch operations. You will partner with the Branch Manager, drive loan activity, and ensure exceptional service at the branch.

The role requires 1–2 years in financial services, strong interpersonal skills, and the ability to manage staff and lending activities on site.