Assistant Branch Manager - Community Bank

Minster Bank; Minster (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Minster Bank in Minster, OH is seeking an Assistant Branch Manager to support profit, growth, and customer service within bank policy. You will supervise Relationship staff, coordinate branch operations, and serve as a backup to the Branch Manager.

Responsibilities include identifying customer needs, explaining banking products, and ensuring excellent service with proper staffing and compliance with regulations.

Qualifications

• Broad knowledge of bank products and services.
• Solid knowledge of bank-wide regulations.
• Ability to lead a team to achieve sales goals while balancing customer needs.
• Efficient time management with minimal supervision.

Responsibilities

• Identify customer needs and collaborate on solutions.
• Explain features and benefits of banking products and services.
• Supervise and coordinate Relationship staff in branch operations.
• Serve as backup to Branch Manager as needed.
• Ensure high standards of customer service through proper staffing.

Skills

Broad bank product knowledge

Regulatory knowledge

Team leadership

Time management

Education

Associate's degree or equivalent

Job description

WHY WORK FOR MINSTER BANK?

When choosing a bank partner, relationships matter. For over 100 years, Minster Bank has been helping individuals, families and businesses achieve their dreams by offering a variety of services. We encourage our employees to achieve their dreams by providing a family-friendly work environment that promotes growth, job satisfaction and teamwork.

JOB SUMMARY

The Assistant Branch Manager helps to achieve profit, growth, and customer service objectives within established bank policy. Supervises and coordinates activities of the Relationship staff involved in performing internal operations in the branch office. In addition to the operational duties, this position serves as a backup to the Branch Manager.

OTHER RESPONSIBILITIES

• Identify customer needs and collaborate on possible solutions.
• Communicate professionally.
• Resolve a variety of simple to complex questions.
• Explain the features and benefits of all banking products and services, including all consumer accounts, business deposits, and non-real estate loan products.
• Understand and effectively explain the purpose of various federal regulations.
• Ensure proper coverage of branch personnel to achieve high standards of customer service.
• Responsible for selection and development of branch staff.
• Experience or willingness to learn non-real estate consumer lending preferred.

KNOWLEDGE, SKILLS & ABILITIES

• Associate's degree (A.A.) or equivalent from two-year college or technical school or six months to one year related experience and/or training or equivalent combination of education and experience.
• A broad knowledge of products and services offered by the bank.
• Solid knowledge of bank-wide regulations and thorough knowledge of regulations and laws that relate to his/her department.
• Able to lead a team to achieve sales goals while balancing the needs of the customer.
• Must be able to utilize time productively with minimum supervision.

JOB TYPE: Full-Time, Non-Exempt, 40 hours

WORK LOCATION: In person

SCHEDULE: Day shift Monday through Friday with some Saturday mornings

Minster Bank is an equal opportunity employer.